Thefra53rs

3 days ago

Location and helpfulness of staff.

The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

Thefra53rs

3 days ago

Location and helpfulness of staff.

The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

Karinefridasolange

5 days ago

le confort, la situation, la qualité

les escaliers étaient très éprouvants pour ma maman de 85 ans.

Karinefridasolange

5 days ago

le confort, la situation, la qualité

les escaliers étaient très éprouvants pour ma maman de 85 ans.

Alice

1 week ago

I always try to book here when I can, lovely apartments in a brilliant location x

Alice

1 week ago

I always try to book here when I can, lovely apartments in a brilliant location x

Valerie

3 weeks ago

Fabulous location opposite the bus stops to the city and LEA. Comfortable, spacious, warm with easy to adjust heating. Wonderful shower. Entry by key code was easy and practical.

Sachets of tea, coffee and hot chocolate would have been great. We travelled by train so didn’t have room for drinks. Also, please make it clear which flats have parking.

Valerie

3 weeks ago

Fabulous location opposite the bus stops to the city and LEA. Comfortable, spacious, warm with easy to adjust heating. Wonderful shower. Entry by key code was easy and practical.

Sachets of tea, coffee and hot chocolate would have been great. We travelled by train so didn’t have room for drinks. Also, please make it clear which flats have parking.

Bibi

1 month ago

Great location

No coffee or tea even as a starter pack. Only 2 toilet rolls for 11 day stay.

Lloyd

3 months ago

Good location and pretty quiet

The parking area

Rebecca

4 months ago

Flat was clean, tidy and generally very comfortable. There was a large fan in the main bedroom which was amazing as it was a very hot weekend. Could have done with one in the twin room as well though. Beds were comfortable.
Excellent location, close to the city and easy to get back to the A10 and ring road.
Biggest plus was the parking spot as there isn't much space to park on the surrounding roads so having an allocated space made life much easier.

The road it's on is quite noisy, only an issue in the living room as it's in the front. Not an issue for the bedrooms as they are in rear of the property.
Also not the best sofa but only an issue if you are spending a lot of time in the actual flat.

Cornilius

4 months ago

- good location
- good firm mattresses
- couch was comfortable
- bright and light apartment
- dedicated parking

- cleanliness across the stairwell
- using code to open doors. Keys please!
- needs deep cleaning (vacuum carpets, cobwebs on ceiling, dusty resistors, dirt marks on walls
- torn vinyl flooring was trip hazard
- fridge / freezer not convenient for family (too small)
- lacking start up essentials (tea, coffee, sugar, etc)
- diluted handwashing liquid in bathroom was lowest point
- creaky bed in kids room
- not really a serviced apartment

R

4 months ago

clean,well positioned

constant concern on parking which appeared on booking to be avialable.at the back. there were what appeared to be 2 spaces for our house which had 6 or so appts. One was permanently used the other was free so we used it luckily without interruption especially as my wife is somewhat disabled. On booking it said on street parking was 10 mins away which is a heck of a distance away plus knowing Norwich I doubt whether spaces would have been available. The situation should be absolutely clear on booking.
There was no toilet roll and the shower needs re tightening as it is not firmly fixed to the wall. The tiling on the front steps is in bad repair and loose tiles are becoming dangerously slippy. Finally as we left the Fire Hazard alarm was continually going off. A resident in Apartment 1 was trying to resolve but we also left a message with your office.

Cristina

4 months ago

Situació

La cuina és molt petita

Fernanda

5 months ago

The location is good. The staff is very kind.

Although it was very clean, the dusty/musty smell was noticeable. I am allergic to dust, so it was kind of uncomfortable my staying in the place. The bedroom blinds does not shut completely, thus some light was filtered.

Teresa

5 months ago

Location and very clean.

Some issues with kitchen equipment (no bread knife, only 1 dessert spoon, shelf in fridge broken etc) generally a little dated, could do with a refresh. Back door lock didn’t work, only worked 1/20 attempts.

Jack

7 months ago

I've stayed at multiple of the Airbnbs within the apartment complex this is located within most of which are ran by Norfolk Holiday Property. They are usually kept to a high standard, however this time I felt like the property was not cleaned thoroughly, finding cobwebs over all light fixtures and having to removal multiple spiders and dead insects from the property on arrival. The blinds were also semi-functional to the point of requiring an inordinate amount of strength to operate, they are clearly broken and need replacing. The team were responsive and offered to send someone around when I was having trouble with this which was appreciated. Hope they can return to their normal form on my next stay.

Alice

7 months ago

I stay here when I can, almost always a great experience:)

Alex

7 months ago

Amazing location

No toilet roll in arrival, curtains not very good for keeping sun out

Kevin

7 months ago

Centrally located

Cordunianu

7 months ago

Good location

Cheryl

9 months ago

Excellent location, responsive hosts, and a good-sized place for a couple.

Nigel

10 months ago

Property was clean and comfy.

Nothing.

Anthony

10 months ago

Good value, well-positioned apartment. We have previously stayed in a larger one upstairs but only needed a small one this time. The apartments have been refurbished to a generally high standard but see below. The 25 bus stop is just across the road.

The whole building really needs new windows. The existing ones are the originals, single-glazed, frames not in great condition, and only one opened in our apartment. We were comfortable in mild February weather, but very hot or very cold spells could be uncomfortable.
The bedroom in Apartment 3 has very bright ceiling lights with the switch in the living room. It needs a pair of reading lights, possibly just small LEDs on goose-necks. The bed takes up almost the whole room - not a problem for us but one person has to climb across.

Kathy

10 months ago

Haber el piso muy bien limpio y amplio

Q no valla bien la internet no ponen muy poco la calefacción y la tele está demasiado vieja y no funciona bien

Gary

10 months ago

Would benefit from new windows in lounge and main bed

Kathy

11 months ago

Muy lindo
Recomendado

Antonella

11 months ago

Appartamento confortevole ben arredato e completo di tutto il necessario. Molto comodo alla fermata autobus e vicino al centro città raggiungibile con una passeggiata.

Nulla

Gary

1 year ago

Warm, clean and functional. Excellent value.

Parking arrangements or lack there of could have been cleared in the ad. I think SOME of the apartments have an allocated space. Mine didn't, although I was able to park in the "alley" for all but one of the nights.

Karinefridasolange

1 year ago

The beds were lovely and it was so good to be able to have a warm bath in the evening. The flat was very clean and very well organised and it was great to have a carpark at the rear of the property. As I had lived on York Street for more than 22 years, the location was also absolutely perfect too. The bus stop being just opposite was so handy as were all the pubs, take-aways and Tesco express. A big thank you!

It was a shame that the windows were a bit old and so, not very ecofriendly.

Emma

1 year ago

great location. Super clean. Just as expected. Perfect for a weekend away in Norwich.

nothing

Michael

1 year ago

The property was clean and the bed was very comfortable.
Just a shame regarding parking

The advert said parking, we read the reviews and it stated that parking available.
On payment we received a email to say parking availability was at a nearby road 10 minutes away.
Their was no parking as the roads all had parking zones or 30 minute parking and no return.

Contacted the number provided and was told once again parking was available but you had to look for it.
The particular apartment we picked did not have allocated parking

The property was very clean. However, the kettle or cooker didn't work, so difficult to make a hot drink.

Laurene

1 year ago

I do not recommend staying. The place does not match the photos, it is old and sadly it was not clean. The floor was sticky, the bathtub had hairs, there was a used tissue under de bed, the kitchen had crumbs, the towels had big stains and were very dirty and overol a smell of enclosed.
The host replied fast and tried to help, they offered sending someone to clean but at the end we didn’t felt good staying at the place as I was starting to have allergies and the towels were very disgusting.
We asked to change the reservation from 8 nights to 2 nights and they agreed but only with a refund of 50% of the total price, which means we lost 2 full nights (~170£).
I hope they can give it a better clean and renew furniture since the place is in a good neighbourhood and near to the city center.

Laurie

1 year ago

Great location and super convenient flat!

Hoiyin

1 year ago

Good location. Warm and nice apartment.

The apartment was on the top floor and there was no lift in the building, it made my family very inconvenient as I was travelling with elderly. It would be helpful to my stay if the host could tell which floor of the apartment is located during the booking process.

Adi

1 year ago

We had a guest arriving for a family event and wanted her to stay near our house. This was the best flat available near us.

Our guest was elderly. Nowhere in the booking did it state that the flat would be on the ground floor. This made our guest feel a bit unsafe as people can look in to the flat's kitchen. Furthermore, there is a staircase leading to the bedroom which is quite steep. Quite tasking for an elderly guest.
Another point was the building entrance, you have to enter a code to enter but there's no light. We found ourselves fiddling with the phone lights etc. Not nice, especially when it's raining.

Eleanor

1 year ago

Location and apartment

Vegan milks and snacks would of been good. More comfortable armchairs

Christine

1 year ago

Very clean and when I emailed with problems they dealt with very quickly

I couldn't find the clotheshorse or hairdryer in the designated storage. 3 days in I found th clotheshorse under the bed but never found the hairdryer
I would suggest that an inventory be taken of the basics be taken of the room confirming the equipment is where it should be.

Alice

1 year ago

It was our second time staying in these apartments, this one was bigger than our last one, which we preferred. It's a very nice flat in a great location.

No fans are provided, so the flat was sweltering in the heat. Furthermore, the hist was not communicative in the slightest. I messaged them on our first night asking where the switch for the oven is located as none of the ones we could see/find worked. They never got back to me.
They also never told us that builders/workers would be starting on the windows of the bedroom on the morning of our checkout. We got woken up by loud scraping outside the bedroom, of which the windows were wide open due to the heat.
It's a shame, as we might not book here again.

Alice

1 year ago

Nice and easy stay. Great location in a cosy little flat :)

The bedroom was a tight fit as it could only fit the double bed in.

Dorothy

1 year ago

Handy for city.

Refrigerator broken. 32 degree heat outside. Food went off.

Sinead

1 year ago

Easy and simple check in.

Spacious living area.

Entrance to the building at the rear is not desirable, it smelt very bad throughout the building and the communal corridors were dark and dingy.

Not enough cups/mugs for 4 people staying. Bathroom could have been a little cleaner for the price.

Maria

1 year ago

Good location for transport.

Cleanliness. Bed sheets and pillowcases had stain and hair on them. Shower was dirty.
Poor maintenance and quality all over.
Cooking utensils and pans very used up and dirty. Oven tray rusty.
On the main road so noisy... Even at night

Shirley

1 year ago

The location was great within walking distance of city centre and booked because of that and the parking.

The apartment is much needing tlc and decorating and could have been cleaner. The crockery needs renewed as chipped and that and the cutlery should be checked for cleanliness prior to guest arrival. The bath and tiles require attention and resealing.

Mohammad

1 year ago

Nice location, spacious place

Internet was too slow, no WiFi signal in bedrooms.

Ross

1 year ago

Very comfortable flat,
Good hosts. Nice and warm.

Rosemary

1 year ago

The property was in a good location and reasonably priced!

The hob in the kitchen didn’t work very well, it took an hour to cook bacon. the extra fan needs replacing or cleaning as the kitchen stank of cooking oil.

Zoe

1 year ago

Location, facilities.

We booked for 4 adults. 4 beds made up but only 2 sets of towels, 2 mugs and 3 cereal bowls. Phoned management company next morning - spoke to a very helpful lady. Towels, mugs and bowls were delivered within 2 hours. Excellent service but shouldn't have had to ask.

Tania

2 years ago

This was a cosy and convenient apartment close to the centre of Norwich.

Amanda

2 years ago

great location

the hideous smell in the hall/stairway which greeted us every time we arrived at or left the building - damp mixed with unemptied bins. apartment 7 very unloved and nothing like the photos online.

Peter

2 years ago

The place is clean and comfortable, reasonably priced and well located.

Bibi

2 years ago

location and it was warm

kitchen hadn’t been cleaned properly as there were sticky bits and grease around the stove.

Germán

2 years ago

Really nice apartment in a very nice location
Affordable and clean
Recommended

Jo

2 years ago

near to bus stop, city centre

there was leftover bread in the kitchen cabinet🙄. The toilet could have been cleaner.

Susan

2 years ago

Excellent location. Great apartment. Nice bedrooms, comfortable bed. Clean linen. Roomy living area. Great having shops and pubs so close. A comfortable walk into the city.

The toilet wasn't as clean as it could have been. The bathroom basin had a blocked drain and we had to buy a drain clearing product to fix it. There were chippies and other food scraps under the sofa cushions. When I got the brush and shovel out of the kitchen cupboard to sweep up crumbs, the brush was so dirty and covered in hair it made me heave. I left the brush and shovel out when we left and suggested it be thrown away and replaced.

Yael

2 years ago

הדירה נקייה ומקסימה, נראית בדיוק כמו בתמונות והמיקום נהדר. קרובה לכל האטרקציות, עם סופרמרקט זמין ממש ליד ותחנת אוטובוס ממול לסלון, כך שגם נגישה אבל גם שקטה בחלק של חדרי השינה

רק דבר אחד קטנטן: גליל נייר טואלט אחד לארבע נפשות אחרי נסיעה ארוכה זה קצת בעייתי ...

John

2 years ago

The flat was in the location we like and was quiet as we were at the back of the building. It was very clean with loo paper & washing up stuff provided and marvelously a nice long shower mat 😊. We did have a minor problem which was sorted out very quickly be email - stellar service. We would definitely book again if it is available

Had a bit of difficulty with the cooker as it was electric & we are used to gas so an instruction manual would have been handy. 5he blinds were awkward to handle but a couple of emails sorted it quick smart.

Sue

2 years ago

Lovely apartment for the two of us, excellent location!

Nil of note, if pushed to say parking, but great location balances out

Gitcha

2 years ago

läget

Ruth

2 years ago

Clean bedding and towels (but only what would have expected) Appreciated the room fan.

Heart sank on arrival, the entrances were unkempt and unwelcoming. The carpets were dirty and stained. The paintwork, walls and woodwork, were cracked, flaking, scuffed and dirty; the whole place needs a repaint. The blinds were dirty and greasy. Curtain poles hanging off the walls and curtains thin and dirty. Bathroom tiles mouldy. Twin room no bedside table or lamp as shown in the photo. Sitting room furniture battered and stained. The kitchen was tiny with basic equipment. No welcome pack. The oven was dirty & none of the 4 hobs could rise to the challenge of cooking pasta with kettle boiled water. Cups in cupboard were dirty.

Carla

2 years ago

the location

Black mould in the shower, freezer was disgusting,toilet wasn’t cleaned, cupboard doors hanging off,bed falling apart floor sticky and not cleaned,fridge didn’t work our milk went sour,the whole apartment is dated and unclean. would not recommend staying here.

Anonymous

2 years ago

Property was in a good location.

This property was tiny , the pictures make it look spacious it certainly is not that !! All areas of this property are tired , mould in the bathroom, dirty kitchen . Dusty dirty skirting boards bubbled vinyl flooring not reaching the skirting boards . The sofa was so marked and stained we didn’t even sit on it !!!!

Kelly

2 years ago

Layout of apartment was great
Plenty of hot water 👏🏻
Great location to city centre, and easy access to bus routes.
Double bed was very comfy, room spacious.
Heating very easy to control
Definitely a bonus having a parking space at the back (bay number needs making clearer thou)
Overall ideal for a city weekend visit with friends

The stairs!! 😁
The handwritten hob dial numbers/letters were really hard to read, making it very difficult to use.
The grill thermostat didn't appear to be working; the light was on in the oven but the element didn't heat up.
Single beds were a little uncomfortable and the duvets too small.

Amalia

2 years ago

Ya conocía un poco la Ciudad, pero he podido conocerla mejor.
Mi hija está en la universidad

El no poder aparcar cerca

Steve

2 years ago

Lovely flat in an excellent location - ideal with plenty of really good local amenities and just a short stroll to Norwich city centre highlights.
Parking for car was invaluable.
Beds, furnishings and facilities perfectly fine

Only minor downside was a couple of bedside lights not working

User1728

3 years ago

A spacious apartment located near to pubs, restaurants and grocery stores. Bus stops on the same block. It’s a short walk to the city centre, and a medium walk or shot bus ride to UEA. The kitchen is well-equipped. Staff is very helpful.

The wifi was very slow sometimes. The room was not very clean when we got it. Some of the kitchen equipment is old and worn.

Alistair

3 years ago

Well equipped.

Difficult to enter the front door key code in the dark

Stuart

3 years ago

Good and warm in mid-November. Always worry you may not be warm enough when out in Winter. The heating was just right

No complaints.

Wendy

3 years ago

excellent location and lovely spacious apartment for my adult daughter and myself. We were only a twenty minute walk from the City centre and able to use little local shops very close by. The apartment was warm and complete with everything we needed for a very comfortable stay. It was very good to have a car parking space at the apartment.

a perfectionist might have cleaned the bathroom better but we were satisfied with it

Hyoju

3 years ago

good location

Tom

4 years ago

Great place

Carenza

4 years ago

Great location, short stroll from the city centre. Lovely little flat, perfect for a weekend away. Would recommend, fab little guidebook too!

Madeleine

4 years ago

An absolute pleasure to stay in this property on Unthank Road! Location was excellent! Loved being back in my old university area!

Owen

4 years ago

Good location, easy check-in, responsive host.

Celeste

4 years ago

We had a wonderful stay over Christmas - the property was exactly as described and brilliantly located within the golden triangle. We found it warm, comfortable and it had all the amenities we needed. Highly recommended.

Alice And Jordan

5 years ago

We enjoyed our stay here, it had everything we needed in a place to stay. Just bear in mind of a weekend noise can be hear from other flats in the building. Otherwise very quiet and no road noise. Nice and warm space, easy to control temperate. Would note smaller in person than in pictures, although that is not a problem just for 2 people

Moira

5 years ago

Great little apartment in a nice area with lots of coffee shops, restaurants and two local supermarkets. Kitchenette is very well equipped. Would thoroughly recommend.

Annie

5 years ago

Lovely place, great location!

Ronan

5 years ago

Great little apartment close to the city centre. Communication was great and self check-was made very easy with keypads.

Ewa

5 years ago

Fabulous appartment in a lovely neighbourhood. Each room is tastefully decorated. The kitchen is very well equipped and easy to use. The apartment is very bright and pleasant, moreover the view overlooks the garden. The bedroom is small but has plenty of storage, and the bedding is very nice. The bathroom is of good size and is nice. The only negative point would be the WIFI which was not extremely powerful. It can be a disadvantage when you want to work from home, but when I had further issues with it, Norfolk Holiday Properties found a solution within an hour which was greatly appreciated. Other than that, everything was perfect. I thank the host for his welcome and I warmly recommend this apartment.

Rebecca

5 years ago

Lovely flat - clean and great location

Rayssa

5 years ago

I had a nice stay at Norfolk holiday Properties, good location next to bars restaurantes Tesco express around the corner very good communication the check in very easy to get in to the apartment! The flat look like exactly in the pictures thank very much to host us hope back soon. recommend ;)

Madeleine

5 years ago

Fantastic apartment in a great location on the Unthank Road. Check in was super easy and NHP responded really quickly to a query we had. Check out the Unthank Kitchen and the William and Florence pub for food and drinks

Judi

5 years ago

Whole place is a little ‘tired’. Whilst reasonably clean and equipped a little more attention to detail is required.

Laura

5 years ago

Good stay as usual in the flat.
I strongly recommend

Lea

5 years ago

Great!

Laura

5 years ago

Lovely, very comfortable and clean apartment in a quiet and good location both for Norwich city center and UEA. The kitchen is very well equipped, perfect also for long stays and the bed is super comfortable. I found the code key system very convenient and Sascha was a very helpful host. I strongly recommend and I will be there again very soon !

Rose

5 years ago

Great location and very accessible but unfortunately not as good as I hoped, and expected from reviews. The bath had hair in, the mugs and glasses not very clean, bed rather uncomfortable and can hear noise from neighbours early in the morning. I also think the photos are slightly misleading

Flora

5 years ago

Great place to stay ! It is well located ! It is clean and beautiful. The area is nice with lots of pubs and restaurants less than 2 minutes away. There are also shops and it is near the city centre. It is actually perfect for a week end or more. Perfect if you are with a friend or for a couple ! The other amazing thing is that if you have any question to ask by email, they ll be answered very quickly. Thank you.

Holly

5 years ago

Lovely and simple flat to lay my head while studying in Norwich. The most comfortable bed! And most magical city!

Maisy

5 years ago

This apartment is in a fantastic location, just a short walk into the centre and lots of shops just across the road. The amenities are good and the layout is fantastic. There was lots of information about Norwich left by the host which we found to be very helpful. Would definitely recommend this apartment and would stay here again.

Thomas

5 years ago

Great little flat, easy in and out, wonderful location, warm, quiet, served my purpose perfectly.

Florence

6 years ago

Lovely bright apartment

Seonaid

6 years ago

Good place for a little break, in a nice building in a lovely part of Norwich.

Dan

6 years ago

Easy access space in a pretty good location in Norwich, simple easy access no hassle stay.

Jess

6 years ago

Highly recommended! We had a fantastic stay.
Modern, clean, comfortable beds, quiet, fluffy towels and lots of hot water. Lovely little kitchen. Big window letting in lots of light.
Would be good if it was possible to prop window open as doesn’t stay up.
There are stairs down to bedroom.
Shame there wasn’t a designated parking space, but we were provided with parking suggestions and we didn’t have any problems.
Good and quick communication with host.
Would book again.

Ellie

6 years ago

I would really recommend staying here. The flat is lovely - very stylish and clean. I didn’t realise this but the flat is on a split-level which gives it a real character.
I didn’t have any problems during my stay, but NHP gave me their contact details for all times of the day in case something went wrong. Also, they were prompt at relaying the information to get into the flat and also responding to any questions I had. Overall, they were really professional and considerate.
I would definitely stay again!

碧莹

6 years ago

Nice room and location but useless wifi

Nick

6 years ago

Great location and nice little place

Elise

6 years ago

Sascha's place is PERFECT if you are visiting the Norwich, Norfolk area. It is very hip, clean and in a desirable location with restaurants and friendly pubs right across the street. There is a bus stop steps away from your front door going in either location. Located in the Golden Triangle, it's just minutes away from the main city. Sascha was very accommodating and suggested places to see and restaurants to try. The apartment was clean, cozy and nicely decorated. It had everything we needed and it was just the perfect place to stay for our trip.

Lucy

6 years ago

Great for a little weekender in Norwich for 2. Flat is lovely and clean, with local amenities on the doorstep, and only a short walk into the city centre.
Thanks Sascha for a hassle-free stay!

James

6 years ago

Second time we have stayed with Sascha and the accommodation continues to be top class. Easy access to Norwich centre by bus but easily accessible on foot with handy Tesco express a short walk.
Would be happy to recommend.
Jim

Camilla

6 years ago

This flat is wonderful! After living in Norwich for a while it was great to be back for a visit with such a good base to go from. The location is brilliant. While it's small it is perfect for the solo traveller or couple. The flat is right near the centre of town by a short walk or 10 min bus trip. It's also close to local amenities such as a chemist, cafes/pubs, supermarkets etc. Also just a 15 min bus trip to the UEA campus. And the bus stop is literally right outside the door! Very easy to travel to and from. It was clean, very comfortable, accessible and felt homely. Sascha was great with communication during my stay when I had any questions and responded quickly which was much appreciated! I couldn't recommend this airbnb enough and hope to be back soon!

James

7 years ago

Great little flat,spotless clean and very comfortable. Great access to town with bus stop opposite but easy walking if needed.