Karryl

5 months ago

The apartment was very clean and modern.
The people in Seaham are very welcoming and friendly.
It's very close to shops, bars, restaurants and cafes.
The beach is just a short walk away and the Sea Glass collecting was very therapeutic x
The apartment guide that was emailed and available in the apartment via a QR code was the best I've seen... a nice touch.

It wasn't a problem for me, but it would have been if my husband was there... a live music bar (Grace Kelly's) has recently opened next to the apartment, it would possibly be an issue if trying to get children to sleep. It wouldn't be suitable for anyone who wants peace and quiet.

There was no wifi... I used a lot of data.

There seems to be a lot of dog fouling on the pavements around the town.

The letting office was closed when I arrived so I sent an email about there being no wifi (as advertised) and a couple of items that were in need of repair. I received no reply.

Sarah

6 months ago

Location
Cleanness

No working television
Entry door open

Jamie

6 months ago

lovely property and good location, thanks Jamie.

Katie

6 months ago

Really nicely furnished apartment, the decor is particularly beautiful. Good facilities in general. Excellent location. Great to have the parking out back.

For people staying as a family the apartment is listed as suitable for children of all ages. However there were issues with our 4 year old and safety. The front door only has a basic lock which is at a child's height which means if you have a child who can turn a lock there is a risk there. No latch at a higher point on the door or key lock to add the security against children. There is also a lot of decor in the room such as artwork hung above the single beds only secured by a nail which could be easily touched or moved by a child. The WiFi is an open network with no password that posed risks which means we were not able to use it during our stay.

Mark

6 months ago

The flat was clean and modern. Well located for travelling. Coffee and milk supplied on arrival and toiletries - all nice touches. Beds were comfy.

Only minor but the window wouldn't open in the twin room. Fridge freezer had a broken milk section and freezer needed defrosting...this didn't impact our stay at all.

Phil

6 months ago

The apartment was perfect for what we needed.

Few bits of damage throughout the apartment.

Claire

6 months ago

The rooms were comfy and well kitted out.
Location to the sea excellent for sea glass hunting.

The Hosts (Host and stay)- can not get hold of easily when you need help and do not maintain the properly well. We encountered many issues - front door to apartment block didn’t lock, awful drain smell inside no 8 where we stayed. No keys for window locks so couldn’t open one bedroom window to air plus safety issue in case of fire. Freezer needed defrosting, no shelf in fridge so had to lay milk down etc, washing machine door hanging on one hinge, dishwasher door only opened part way. We couldn’t connect to the internet during our stay.

Longman

6 months ago

The view and position

Everything else, false advertising, extremely poor customer service.

John

6 months ago

The location was good. Unfortunately Seaham does not have a lot to offer if you don't get good weather. Dining out is impossible if you don't like Weatherspoons or the local Indian. The Weatherspoons was not the best. The Indian average. And that is definitely your options.

The kitchen facilities were all very dirty. Microwave spillage all over the plate. The oven had a terrible dirty smell.with grease and grime spattered on all racking. The oven tray was also covered in grime. The oven door was very marked. Also the pots and pans were unclean. As were the cupboards they were stored in. This lead to us
having to eat out fir the duration of our stay. You expect to be able to wash down and clean the utensils you are going to be using but not having to deep clean. We were due to stay 4 nights. 1 bath towel each was provided. This is not acceptable for a 4 night stay. Also 1 bath mat. The apt. sleeps 4 people. Very poor reception for wifi. Also the TV did not work. By day 3 we packed up and traveled home.

Brenda

6 months ago

Having been to Seaham before and staying in a different apartment within the same building, I have to say this is my least favorite.
Pros: location to the beach with front entrance. Parking in back. Comfortable beds. Good amount of hot water in a spacious shower.
Cons: bathroom smelled like sewage. Opened window to help remove smell. When told the host, we were delivered 2 bottles of bleach outside our door. There is ONLY a mini fridge in the apartment and the freezer section had 6” of snow in it. Couldn’t even fit a mini ice tray. When told the host, they said to turn it off overnight. My elderly mother cleaned it for 2 hours to make room for ice cream bars and ice tray. Lack of care for us paying customers…. There are no amenities. I mean none. No salt, pepper or olive oil, limited dishes, pans, spatula’s handle was flake of black plastic as cooking, droplets of dish soap, one roll of toilet paper. Some of the blinds had issues.

Wayne

7 months ago

Location and layout.

No working TV No working WiFi which was a requirement for us staying there. The property needs some maintenance it was tired. Holes in wall , broken blinds, door handles falling off. We followed all the procedures to get the main failures rectified but nothing got rectified.

Sally

7 months ago

Location good for walking the Durham Heritage Coast. Supermarkets very close and restaurants.

Key safe empty. Office advised but they couldn't find key. Luckily a person staying in the property knew the owner so phoned him. Our room with sea view allocated to someone else. Only other apartment at back of property but under someone else's name. After 2 hours we were given that one. Door off washing machine, no shelf in fridge for milk or juice, were the worst problems. Horrible smells from yard at back.

Sarah

7 months ago

lovely stay thanks for having the guys

Barbara

7 months ago

Water pressure in kitchen & washing up bowl

Julie

7 months ago

Spotlessly clean, great location lovely bars and restaurants, very quiet, comfortable beds everything was lovely.

Nothing

Martin

8 months ago

Great place, central for most of Seaham. Well appointed with clear instruction.
We will use again.

Karen

8 months ago

Great central location for Seaham, near bars and restaurants.

Tony

9 months ago

Big space and all the stuff you need while your away from home. Also location is perfect and plenty of pubs and restaurants close by.

No bath.

Shaneicus

9 months ago

The location was great, and the beds were super comfy, wifi easy to connect too and had everything we needed.

Unfortunately, I'm not sure if other people live there, outside of the rental, but the smell of cannabis when you first enter the building is overpowering. This has nothing to do with the hosts, also the cleaning was not up to par there is a layer of dust on most pictures, tv, limescale around kitchen tap, and what looked like broken glass under the dining table as my daughter found with her foot, finger prints and smudges on cupboard doors in kitchen area.
I'm slightly disappointed for the price paid.

Susan

10 months ago

The location was excellent overlooking the sea and with cafés and restaurants in walking distance.
The beds were comfortable.

The oven had no shelves, so cooking was difficult and grilling impossible. A review from last year mentioned this, we contacted the management, but there was no response.
The remote for the TV was missing so the TV was unusable. We also reported this to no avail.
The shower tray was lethally slippery, with no grab rail or shower mat.
The small bedroom door was badly hung and could not be closed.
The handle on the bathroom door was loose and we had to tighten the screws to close the door.
The main front door was supposed to open with a code, but was open to anybody. This was also mentioned in reviews from last year.
Our original booking was for a different apartment in this building, but the management changed it fairly soon before trip, no request, just stated as a fact.
This is the third time a booking through Booking.com has been changed late on.
We paid the £25 "insurance" but they also took £250 from our credit card, and we had to chase to get it reimbursed.
We also had to give passport and other personal details to Superhog, which felt intrusive.
We would be wary of another booking with Host and Stay.
.

Jen

11 months ago

Lovely stay at this apartment! Perfect location for access to the beach and restaurants.

Andrew

11 months ago

Spacious, clean, comfortable, Central, good parking

25 emails was abit much, and extra cost and hassle of getting insurane

Sarah

11 months ago

Comfortable and clean and central with restaurants near by and of course the beach.

The kitchen some equipment needs updating but functional.

Holly B.

1 year ago

We had a lovely trip to Seaham. Flat was clean and well maintained and perfectly sized and kitted out for a family of 4.

Sarah G.

1 year ago

Appears to be a recent renovation in an older building. Steps from restaurants, grocery nearby. Bed comfortable. Very clean. My only suggestion for improvement would be a towel rack near the bathroom sink for hand towel and a table for toiletries as the sink area is very small. Over all, a great stay for the money.

Albert

1 year ago

Whatever we liked about the apartment was overwhelmed by the negatives.

It is difficult to understate the uselessness of the management company. The apartment, though nice and modern, was a death trap.. Clothes racks hanging off the wall, heaters directly under televisions which would have melted them, doors and locks which didn't work and showed signs of having been broken into. And let's not talk about all night parties in the flat next door (despite the house rules asking for consideration of the neighbors). Just terrible. And what did the management company do? NOTHING. Sure they responded but it's more likely their responses were written by AI robots. Though the property was pleasant, I would never stay at anything managed by Host & Stay (Away). And we won't talk about the management company trying to collect two management deposits or telling us to leave after one night of an eight night stay. A shame really, since the place itself isn't all that bad -- if somebody actually cared.

Maureen

1 year ago

Good location

Issues with the following:
Cleanliness of crockery and cutlery.
Smart TV only allowed streaming - something we are not familiar with, no access to terrestrial TV.
Used front door security on arrival, then it was apparent that security not working so front door was accessible to anyone at any time of day.
Most of all the shower was a safety hazard. The floor was extremely slippery and there was no grab rail nor a safety mat I bought my own safety mat on day 2.
All of these issues were raised with the company by phone, only response was to confirm that the TV was a Smart TV.

Vicki

1 year ago

Great apartment. Great location.

Robert

1 year ago

Great location in Seaham in relation to the beaches
Some nice cafes and shops along the same street the flat was on
And not bad views from the apartment

1. Wifi didn't work on arrival and we had to ring up to get an alternative network
2. There is no freeview on the TV and no Ariel , you can only use the apps to watch programs which were painfully slow and unreliable.
3. There was a socket hanging out behind the Tv with live connections exposed
4. The shower was useless , no pressure and tepid
5. General fit and finish of the flat was very poor , cupboards all at different heights and angles and wonky
6. One of the towels had a massive hole in it
7. There are no curtains only blinds so you are up with the sun and not good for getting kids to bed !

But by far the worse thing is the noise from the pub / club next door on the Friday and Saturday nights , it was like a rave was happening in the flat until 1am in the morning , really distressing when you have young tied kids !

Overall very disappointing for the money .

Helen

1 year ago

Gorgeously decorated apartment.
Great location.
Had everything we needed (except wifi)

Wifi didn't work.
Front security door to building didn't lock
Noise from people outside nearby pubs

Karen

1 year ago

Stunning location, literally right across from the beach. Beautiful view from windows. Apartment was very clean and tidy upon arrival and it thoughtfully provided tea and coffee. Apartment was spacious and very close to cafes, the seas, marina, and about 15 minutes walk from the train station. Very close to supermarkets. Kitchen was reasonably well stocked with dishes and cooking utensils.

Communication once we arrived was not great. There was an issue with the hot water, in which there was absolutely no hot water at all for over 30 hours; I called to ask to help, was directed to leave a message, and was never contacted by anyone at all to sort the problem. Additionally, the "free WiFi" didn't work at all, and my mother had been counting on getting some work done while at the property. No soap was provided at all to wash one's hands in the bathroom---we had to go out and purchase our own hand soap---, and likewise no dish soap, hand soap or sponges were provided in the kitchen.

Karen

1 year ago

The apartment was very central.
It was clean and well appointed.
The beds were comfortable.
Lots of hot water.

Friday night was noisy. One of the bars had some sort of a disco going on!

Scott

1 year ago

On the positive side, could not ask for a better location. Negatives are the views from windows and stale musty air that if you didn’t know you were a few feet from an ocean you’d want to leave. Neighbors tried to lure us to wrong building as we were trying to figure out the parking (need room key to open garage). No hot water on second day…no idea why…took showers as soon as we got home. A lot of money for the experience we had and will likely look for other options in future. Took a day of open windows to air out and make us remember we were at beach

Croxford

1 year ago

Lovely apartment, clean and comfortable. Lovely place close to beach

The WiFi didn't work so TV didn't work, only two loo rolls provided, no shelves in the oven to cook on and no oven gloves

Amy

1 year ago

Great location but there are a few things to improve:
The apartment is managed by a separate company and require a deposit of £250 plus a £10 administrative non-refundable fee. Or a £25 non-refundable waiver (which works out as only £15 more than the deposit) which is quite cheeky (and only became clear after we made the booking) - but I noticed they have changed this on the description now which is good.
There were dirty towels still in the washing machine and some of the cutlery, plates, jugs, glasses etc were dirty.
The apartment smelt on arrival and needed a good airing.
The location is excellent - just across the road from the sea front and a couple of doors down from an excellent chippy.
The apartment was reduced when we booked it - I don’t think I would have been happy paying full price as it wasn’t as clean as I had expected, especially when we’re paying fees through AirBnB AND the property management company Host&Stay.

Michael

1 year ago

Good location

Explanation using appliances especially cook top

Esli

1 year ago

Modern

Needs a deep clean, get rid of cobwebs etc
Definitely needs curtains in the bedrooms!!

Sheila

1 year ago

Location is excellent. Rooms bright and airy. Flat comfortable Perfect for a short break. Plenty of instant hot water. What a bonus.

Obvious that the hosts have never lived/stayed at the property. Drains in the bathroom stank quite vile. Dishwasher so badly installed that the door doesn’t open down properly so the bottom rack has to be filled and emptied at a difficult angle. Whole kitchen has been badly installed which is a shame as the brochure boasts about some fab design team who designed the interior furnishings. Sofa doesn’t fit flush to the wall as the radiator fitted off centre but never mind! Crockery could have been cleaner so we just cleaned everything we planned to use before we used it and kept it separated. Cooker hob was a complete nuisance with its stupid child lock which took us an hour to turn off due to instruction sheet covered in mould. Would have helped to have a quick 123 guide stuck to a tile. WiFi rubbish. Couldn’t even get it to connect but thankfully the guy that we rang for assistance gave us access to a different system

Jean

1 year ago

Location great. Facilities good. Excellent traditional Fish and chip shop beside.

Parking ! Someone in our space the whole time. Told not resident!!

Gareth

1 year ago

Stayed at North Quay apartments, accomodation was very nice, although a little well used, however this did not prevent our enjoyment and it was as described. Overall the apartment was clean, but cobwebs and dusty areas was probably due to the previous clean being rushed. Well equipped, although the provided coffee pods don't fit the coffee machine in the kitchen, but can easily be self catering, but we took advantage of the walkable restaurants (particular mention for Ashoka and Clean Bean both excellent) but there are several supermarkets locally if that's what you prefer to do. We went for Glass Beach and the coastal location, the favourable weather meant it was glorious.
Beds are very comfortable and overall it was a wonderful weekend stay.

Frances

1 year ago

Explanation on where to park car and get access to the keys. Such as you access to the property first and this will give you access to the fob to access the parking this could of been explained in more detail

Nicki

1 year ago

The property is directly opposite the beach and a car park which is free. Great location, modern and very clean!

Michelle

1 year ago

location

level of cleanliness for such a new property was shocking, complained about it & requested a manager make contact but still nothing!

Paul

1 year ago

Beautiful and spacious apartment. Good car parking. Excellent communication from the owner. Good value. Very pleased overall.

A couple of minor niggles but they were tiny in relation to the overall quality of the apartment.

Helen

1 year ago

very nice apartment

no bath mat for shower, the non slip plastic type, was very slippery. TV was hard to work, but didn’t need it much. More shelving in smaller bedroom & perhaps something to put shower gel in, had to leave on floor in shower

Robert

1 year ago

Excellent location, Clean Bean close by, comfy bed, clean & parking a bonus.

Front door unlocked at all times. Apart from that, no complaints.

Ben

1 year ago

Location was excellent

Very poor value for money, cheaply fitted out. For the money I expected it to be much higher quality.

Kellie

1 year ago

This flat is in a brilliant location for Seaham's great cafés (recommend breakfast at The Clean Bean and The Lamp Room, and the ice cream at Lickety Split) and the seafront. It was clean and new, with modern and comfortable furniture. Faces the back of the building, so hardly any street noise, though a little from other flats (only what you'd expect). Although there's private parking we actually parked overnight in the free car park at the front and it felt safe.

Esme

1 year ago

The flat itself was clean and comfortable, the kitchen was equipped if you wanted to cook. The coffee pod machine was stocked with the wrong size pods so you couldn’t make a coffee.
The location was perfect to access the beach and some good restaurants.
One thing to note, to obtain the check in details you need to pay an additional £25 for a waiver. The check in details were comprehensive. There is secure parking for one car.
Overall a nice stay.

Boston

1 year ago

Close to beach

Langford

1 year ago

The property was ideally located and looked like it had been recently refurbished to a high standard. It was very clean and comfortable. The private parking was an advantage.

For us a ground floor apartment would have been ideal - as one of the party has mobility issues. However, we knew it was first floor when booking and the other positive aspects outweighed this.

K

1 year ago

Nice parking

Nil

Clare

1 year ago

Fabulous location for the beach and parade of shops - everything within only a few moments walk
Clean and fresh decor
Shower was excellent
Perfect space to hang out when weather wasn't so nice!

Street light right outside the front bedroom window - with the slatted blind not all light was cut out. I got used to it but it made my first night difficult as stopped me getting a good nights sleep. Think a blackout blind would be good for those not used to street lights!

Anonymous

2 years ago

location is literally perfect, decor and layout was lovely, amazing bathroom and bedroom. communication from staff was great, very helpful with questions, parking was ideal, all round a great little apartment!

Upon arrival the kitchen wasn’t completely clean, the mugs and saucepans in the cupboard were a bit dirty, cutlery was stained and sink had crumbs, but that isn’t the fault of the staff, the previous people clearly didn’t clean up after themselves well. Also the kitchen could do with a few more utensils, there’s no spatulas or tongs, which made a few meals a bit tricky, but that was really the only issues we had!

Tracy

2 years ago

Warm, modern & clean apartment. Well placed close to shops, window overlooking sea front & also close to main bus stop.

Difficult coinciding the code to getting the door open in time; it needed the two of us. One to put the code in & the other to push the front door. There was a smoke alarm battery needed replacing in the main hall to the apartments; it bleeped all the way through our stay. It was muffled by our apartment door & walls, but still could still hear it. Comfort: the sofa was at right angles, which meant you needed to watch the TV screen permanently from the side-it became quite uncomfortable after a while. We could see this was planned by a furniture designer. We turned on the light in the corner, rather than the main light. It shone in our eyes whilst we were sitting with cricked necks on the sofa so we switched that off again. Quite funny actually.

Jonathan

2 years ago

Location. Very modern. Secure parking. Clean. Within walking distance of restaurants and sea.

Helen

2 years ago

Location excellent. Comfortable apartment with everything we needed.

The apartment was cold when we arrived with no heating on - some of the heaters didn't seem to work. It was fine when we got a few fired up though.

Richard

2 years ago

clean comfortable and perfect position

not the best views

Diane B.

2 years ago

Came for P!nk concert in Sunderland, ideal costal spot just far enough away from Sunderland and the locals very friendly even though it is a bit run done.
The property was very nice just no view with flat 8.

Richard

2 years ago

Location / security and easy parking . .

Not having a veiw . . But kept the blinds down all the while was there so wasn't a real issue . .

Kevnaud

2 years ago

Warm clean & comfortable apartment

TV initially would not pick up any channels until it was switched off at the wall to reset it. Settee should be up against the back wall facing the tv to make it more comfortable to watch tv

Gail

2 years ago

Cosy and comfortable, well appointed in a central location

The weather 🤣

Window would benefit from either the addition of a curtain or blackout blinds, due to streetlight directly outside the window

Hall

2 years ago

The location. Very modern design.

Noise from traffic during early morning. Shower design made getting in and out a bit awkward as very close to toilet!

Richard

2 years ago

A clean, bright, well-presented apartment with easy access to Seaham beaches and shops. Fish and chips , ice cream and sea glass all within walking distance!

David

2 years ago

Apartment was very central in Seaham , very good restaurant Ashock a few doors away .

Lesley

2 years ago

The best thing about the apartment is the location. Bars & restaurants just a 5 min walk. The beach & Marina nearby too. The apartment itself is extremely spacious and clean. We didn't eat in much but the kitchen was kitted out with everything you may need. Bathroom huge. I would definitely recommend.

The entrance door was a bit fiddly but we got used to it. We would have preffered a better view out of window but as we were out most of the time wasn't too much of a issue.

Anonymous

2 years ago

clean and modern with good facilities

could not work heating system. access ineffective as passcode/door opening too rapid. snagging incomplete eg toilet seat not fitted, installation dust in radiators, loose drawer fronts. allocated parking space occupied on arrival

Alexander

2 years ago

Nice place to stay, very central for the beach and sea glass hunting. Very clean, all needed for self catering and living. Nice secure off street parking.

Anna S.

3 years ago

As described

Geoffrey S.

3 years ago

The flat is nice, but the shower did not work, could not operate heating only by turning on or off.
T.V. ---could not get itv or bbc channels, could only get youtub to work ( no instructions for tv or heating).
Back door to building is broken (security door) Any one can get into apartment block if car park electric door is left open, could only open front security with great force.