Katherine

1 month ago

Although responsive to complaints, the property was in a state of disrepair, not particularly clean and there was mould on already ripped, bedding.

Nancy

1 month ago

We really enjoyed our stay in Whitby. The apartment was really clean and tidy. The view from the living room area is outstanding and it’s lovely to sit and watch the sunrise / set from the sofa. We will be booking again soon. Thank you

Elliott

1 month ago

Lovely loft apartment, great location.

Dylan

2 months ago

Brilliant stay

David

2 months ago

Lovely little place. Would stay again and I do recommend.

David

3 months ago

Spectacular view of the Whitby Abbey and central location. We were looking for a more quiet and serene location based on a trip I had made to Whitby years ago and my lack of research took us into the middle of the town which was very busy, even though it was the beginning of the shoulder season. Nice complete and modern kitchen but the unit could definitely benefit from a good cleaning and touch of paint. The stairs in the unit are definitely not for anyone who has mobility issues, as they are steep, narrow and winding.

Harry

3 months ago

Great location in the heart of Whitby. Would definitely stay again

Natalie

3 months ago

Really great location and the parking included is a great bargain - lovely little place to stay

Dominic

4 months ago

Location is great and very close to the centre of Whitby, gorgeous views of the harbour and the abbey. The room was generally clean but is a bit rough in areas on the walls with marks and stains, carpet had the same issue and is coming up in places. Could do with a refresh.

David

4 months ago

All was ok apart from a great big fungus growing between the bathroom sink the exterior wall and floor it was disgusting I can’t believe that the cleaners hadn’t seen it and removed it or had it removed it was massive and made us feel sick growing fungus is dangerous and very unhygienic can cause serious illness.

Oscar

4 months ago

We had stayed many times in Whitby, this was our first time with Host & Stay. The apartment was lovely and the views over Whitby were breath taking. the location is perfect for everything Whitby has to offer. The Apartment was perfect, the only down side was all the stairs, once in the apartment there was no problems, but you have a sheard door and staircase to your front door, then another flight to the Bedroom floor. The living/kitchen on the floor above. This was not to much of a problem for use, but might be for others. I would still recommend staying here as its location and views are excellent, as its location.

John

6 months ago

The flat was as described. Great views from the bifold window and superb location. The flat had been well prepared and host and stay responded quickly. There had been some negative reviews about cleanliness but these were not evident. Prob just cleaner staffing issues. Easy to find- the alley opposite the angel pub. Zero noise from neighbours. The stairs are steep but that’s how you get the views. The flat is small but modern. The pics are accurate. The parking permit was excellent. We parked the car just around the corner which was great. All in all we had a great stay

Jane

6 months ago

Difficult to find, but when he did it was an ideal location. Steep stairs to enter apartment then to get to the kitchen area, so anyone that has mobility problems would struggle.

Grahame

1 year ago

We made the mistake of booking based on the pictures in the description of the apartment. The alarm bells started to ring when we read the reviews, quite a few commented on the condition of the place when they arrive. Having paid in full the non-refundable £302 & also the mandatory £25 insurance. We had no option but to go hoping the owners had listened to previous comments. On arrival the 1st thing that hit us was the smell, especially on the stairs & in the bedroom. The carpet had quite clearly never seen a hoover & was in desperate need of a clean. (no hoover on site to clean ourselves) When we entered the kitchen area the door for the washing machine was on the floor, the freezer drawers where all broken & all the units where covered in greasy hand marks. In the living room the sofa was on the verge the of collapse & the window sills where all full of debris. Its such a pity the owners haven't maintain the apartment from when it was renovated because it has so much potential.

Parvez

1 year ago

This apartment is amazing!! The setup was perfect for us. Lots of stairs (maybe a down side) but we got loads of steps in going and up and down them ( I only slid/fell down them twice - lol). The view through the gorgeous bifold window is amazing. Every day, I'd get up and open up the window and just sit staring at Whitby Abbey across the harbour. Stunning!! Location - amazing! Being on Flowergate, right at the heart of Whitby - central to everything we needed to get during Folk Week. We had a lovely time and loved the apartment!! We'd love to come back.

Grace

1 year ago

Just not clean at all. View was amazing but for what we paid we expected to have a clean apartment, however it was covered in marks/stains, our towels were dirty and the bathroom was unclean with previous guests hair being left all around. Was very pleased with the location/view but in general the apartment was not clean.

Honor

1 year ago

Avoid this place like the plague… Staying in this place was the nightmare that we really did not need. As we arrived, we were met with an inhabitable apartment. The place was disgusting, where I left after an hour as I could not bear to stay any longer. I booked a different place and told the host how awful this was. The place was massively unloved, needed refurbishing and the photos had clearly been taken a good while ago. There was faeces and pubic hair on the toilet, and toilet brush. The bathroom tap was taped together, and there was lots of black mould in the shower. There was living and dead insects in the bedroom, along with a lot of dust and dirt everywhere! The kitchen cupboards were falling off, there was food, dog hairs and stains all over the dining chairs and sofa. I contacted the host for a refund which they did not think was acceptable as I have not allowed them to rectify this. The place needs refurbishing entirely, not just a spring clean!! DO NOT BOOK!!

Matthew

1 year ago

Great location beautiful view from the lounge/kitchen of the harbour and abbey would definitely stay again and recommend to friends and family

Max

1 year ago

Great location, AMAZING VIEWS and a very clean apartment. Only notes are the pillows and duvet are very cheap and not the most comfy, get around that and this place is awesome

Tim

1 year ago

Very pleasant apartment, well equipped kitchen and lovely views of the sea and the abbey in the distance! Great location in the town centre but you need to be careful parking as it is easy to get a ticket due to the on street parking scheme. Overall a very enjoyable stay!

Bruce

2 years ago

Well appointed apartment - not for the fainthearted re the awkward amount of stairs - 3 flights. Central location for all Whitby's ammenities. All in all a good experience.

Janice

2 years ago

Fantastic apartment right in the centre of Whitby. Bed was super comfortable and shower was great. Would definitely stay again

Liz

2 years ago

Tired apartment needing lots of maintenance and tlc. Brilliant location and quality of furniture and kitchen but desperately in need of a good clean, flooring redoing and a repaint throughout to compare with the many other Whitby cottages we've enjoyed.

Sarah

2 years ago

I had an amazing few days at the apartment. It’s a very relaxing space in a great location. I would definitely stay again, I highly recommend Burns Yard apartment.

Caroline

2 years ago

This property has not had any love, attention to detail and thought for quite a while. It’s a shame as it could be 5 star.

Paul

2 years ago

A wonderful apartment, for two right in the middle of the whitby. We had a fantastic weekend and we're amazed by the view of the Abbey from the living room.

Emma

2 years ago

A recently renovated apartment with a great view of the town

Dan

2 years ago

On arrival, we was advised in the email prior to our stay, the holiday let would be found on Clarkson street. However this was not the case and previous reviews advise how difficult it is to find the accommodation. If you look for ‘the little angel pub : 18 Flowergate, Whitby YO21 3BA’. There will be an alley way facing directly opposite, which will lead you to the front door of Burns Yard Apartment. There are two apartments which provide key safes you want the one with 23 on the door. Park in the loading bay to unload then park round the corner for 2 days with permit provided which if you’re staying longer than 2 days isn’t very good as you will have to pay to park in car parks. Apartment was lovely with everything you need we couldn’t fault it. The stairs could prove tricky if you’re not very mobile though. Very cosy and would definitely recommend. Clean and tidy and plenty warm enough with the extra heaters provided! Great location too!

Hannah

2 years ago

After struggling to find this property and required some help we were pleased with the location and quality of the apartment. The views are stunning! Had all the amenities that we needed and the apartment was clean. Tea and coffee was provided however no milk! The stairs can be hard to manoeuvre and the apartment itself could do with some touch ups in places. One key issue for us during our stay was the radiator in the room didn’t work, a replacement was provided however this didn’t get very hot, we slept in many layers to try and get warm as room was cold! All in all happy with our stay!

Lydia

3 years ago

A view to die for! 🧛‍♂️ we stayed specifically to see the Dracula show at the Abbey, and the location and view of the abbey was just perfect. We parked off the street near the apartment to unload and then found the directed parking zones for the property within an easy walking distance and a great host and location for dogs across from a dog bakery! We really enjoyed the amenities Burns Yard Apartment had to offer from tea and milk to towels and TV and a clean homey apartment. Truly a special place to stay!

Iain

3 years ago

Location was excellent, we really enjoyed the apartment especially the view. The parking pass was very useful, would definitely book again.

Carl

3 years ago

Good location, good communication, amazing view over the town!

David

3 years ago

Nice stay at Burns Yard, very good location (great view of Whitby & the Abbey) Steps are steep up to apartment but if you’re able then they’re not an issue. Communicating with host was easy! The downside was that the apartment didn’t seem very clean, especially when I’ve paid £50 cleaning charge. More attention is needed here

Jeanette

3 years ago

We have stayed at a number of great Airbnbs at a similar price point and have always been pleasantly supplied at the care given to the venue and ourselves as guests and the thoughtful touches which make a stay special. To say we were disappointed at our Host and Stay in Whitby is an understatement: 1. There is no parking for more than an hour ANYWHERE near the accommodation 2. The entrance was hard to find and the area outside the flat was dark, uneven, dishevelled and filled with broken furniture. 3. We had to wait well past 4pm for the cleaner to finish cleaning but the floors were not clean and empty soap dispensers not thrown away. 4. There were a great many more steps, which you needed to climb, to enter anywhere in the apartment than were mentioned or intimated on the description on the website. 5. We were left the barest of basics on arrival - a coffee machine with an empty jar where the pods should be, value tea bags, a few teaspoons of coffee and a scant amount of sugar and two 1 pint cartons of milk. In every other apartment we have been left welcome packs of chocolate, breakfast goods and/or a bottle of Prosecco. Whilst I understand this is not obligatory the standard of thought, care and professionalism at Whitby paints a stark contrast. The only good thing I could say about this flat was it was a short walk from the harbour and the nightlife. I seriously suggest you give this place a wide berth, you can do much better for your money.

Roisin

3 years ago

The flat itself was beautiful and had the most amazing view out from the living room window. It was a great location and very comfortable to stay in. The reason i have given it three stars is due to the floors not being cleaned they were covered in dog hair and the sofa was covered in dog hair it was evident that it had not been cleaned. Host and stay did apoligies for this however it would have been good if this could have been Rectified.

Hannah

3 years ago

Amazing view, no need to find a bar to have a drink with a view ad this Air bnb has it already, pull up the bar stools and open the picture windows. Comfortable and clean bed , clean bathroom.

Scott

3 years ago

Great location to explore Whitby with such an impressive view of the Abbey. Parking can be a bit tricky but we got there eventually

Daniel

3 years ago

This little place is a gem tucked away right in the middle of Whitby with views that you never tire of. Mega clean, with everything you could wish for - even a washer dryer! The pint of milk was a lovely touch as well. Thank you

Lee

3 years ago

Was great

Cathrine

3 years ago

We loved staying here! The view was breathtaking and everything was clean and as pictured. Definitely would recommend!

Edward

3 years ago

I very very rarely leave reviews but feel as if something needs to be said regarding my stay. Communication with staff was very argumentative (over the phone) for simple requests such a key lock box code for arrival. Location is really hard to find, the only way I managed to find it was on the image of the floor plan it says the actual name where the name of the apartment on the app does not match the name on the door. Upon entering the apartment opened the oven to find two used baking trays with used tin foil on top, probably from the previous guests, maybe previous previous guests, who knows?? There was a dirty pan in the kitchen draw, which contained food from its last guests. Fridge door had finger prints and greasy marks all over it. I would normally not mention any of it but just the communication from staff was just so poor, especially over the phone, very standoffish. Now I don’t want to speak for all the staff at host and stay but maybe I just get dealt the wrong advisor. Thanks,

Rob

3 years ago

What a fantastic place with the most amazing view of the abbey. We were only there for the night but the place was spotless and in a great location to enjoy Whitby. 100% would recommend and will be returning soon.

Gary

3 years ago

Great 2nd stay in this spotlessly clean apartment. Ideal location, and well equipped. highly recommended

Jade

3 years ago

Really lovely stay, perfect location (be aware it’s on quite a steep hill but all of Whitby is hilly so is to be expected) the room is lovely and the view out of the top window is worth the price alone. Definitely recommend.

Joshua

3 years ago

To start with, the location of the property could not be better. Less than 10 minutes and you're on the harbour. Now the best thing about this place is the view 😍😍. The property has everything you need from a chopping board to iron so you can travel lightly and will have everything for your stay. Will not hesitate to book again if visiting Whitby.

Nicola

3 years ago

Lovely central apartment with amazing views of the abbey. We had the best stay. Do note though stairs are very steep and a bit uneven, if your mobility isn’t good please be aware of this as it could be a problem.

Susan

3 years ago

Excellent location

Josie

3 years ago

It is a lovely place so close the the sea front and only short walk to amenities

Gary

3 years ago

What a great place to stay views from the windows amazing very clean and has everything you need

Elliot

3 years ago

Great central location for visiting Whitby. Apartment as described / pictures with great view from top window.

Kate

3 years ago

a lovely little apartment in a central location, has a fabulous view of whitby from the bi-folding windows. be mindful of the stairs as they are tight and steep and the bed is snug! managed to get parked within 5 minute walk using the parking permits. would recommend

Alan

3 years ago

Spotless, lovely, cosy modern apartment with original character features. Well appointed and with a well-equipped kitchen - perfect for self-catering. Cosy, spacious bedroom and spacious showroom. Great, central location with fabulous views over the town towards the Abbey and the sea. Easy access to the harbour area, with plentiful pubs and restaurants, the beaches and historic Whitby. Nearby loading bay proximity was useful. Overall a great stay!

Bodie

3 years ago

Amazing place to visit, if you’re going to Whitby I’d suggest this place, 10/10

Edward

3 years ago

Such a great apartment - will be back!

Caitlin

3 years ago

We enjoyed a lovely break at Burns Yard! The apartment was spotless, well-furnished and extremely comfortable. The best thing about this place is the incredible view from the bi-fold windows, being able to see the sea and the abbey from the living area was amazing! The location is fantastic, with lots of shops nearby and a short wander down to the sea. We really enjoyed exploring Whitby and it was brilliant having such a central location that was still really quiet and peaceful. Host & Stay provided lots of useful information via the app which we downloaded which was great for check-in, and finding out more about recommended places nearby. A few notes from our stay: - There's a wonderful, quirky cafe called Jet Black Jewel just round the corner, which did an amazing brunch/lunch! We went back here twice as the staff were incredibly friendly and the food was wonderful. It also has booklets telling interesting tales about the area on each table! - We had takeaway fish and chips one night from Trenchers which was SO good. Might be the best we've ever had! They also have a restaurant, though there are often queues outside so it's definitely popular. - The Whitby Deli is just across the road and they sold lots of lovely local goodies. Worth popping in to grab some snacks! - Parking was explained really clearly in the app showing a map of streets where we could park and it was useful having the parking pass provided. We arrived late evening and fortunately found a space about 5 minutes away. - The entrance to the property is down an alleyway which is unlit, so it was difficult to find the property when we first arrived at night. Having a light here would feel much safer but we recommend having a torch handy if you're arriving in the dark. Overall we had a great stay and would definitely recommend Burns Yard for a mini break :)

Melissa

3 years ago

I loved our stay! Me, my partner and my two dogs had a lovely break and it definitely felt like a home away from home, will be returning in the future and would recommend to friends and family

Gary

3 years ago

Nice well equipped apartment with great views over the harbour.

Emily

3 years ago

Thank you for a wonderful stay at burns yard… we will be back soon!

Connor

3 years ago

Lovely apartment, very close to all the amenities, would definitely stay again.

Freya

3 years ago

A beautiful apartment. Perfectly located. Highly recommend and would 100% return.

Brian

3 years ago

A great location in the centre of Whitby with parking very near to the apartment. Lovely and clean with all the facilities needed for a restful few days in a fabulous seaside location

Charlotte

4 years ago

Great location and great little flat. Will definitely be returning next time we are in Whitby!

Kyla

4 years ago

We really enjoyed our stay here and the apartment was just perfect for our trip to Whitby! Will recommend this place to friends and family.

Abi

4 years ago

Really nice and cozy place to stay in the middle of Whitby. Beautiful views across rooftops and onto the Abbey

Chris

4 years ago

Excellent just as advertised Great touches like tea coffee salt washing up liquid in there to get you started . The curved stairs could prove difficult for someone who is less agile or have mobility issues but the view over the town is tremendous once up there.

Hayley

4 years ago

Nicely decorated apartment in lovely area close to shops, cafes and amenities.

Lea

4 years ago

Good place for a base. Very clean and stylish.

Gerry

4 years ago

Booked for my parents who had a lovely stay and were very impressed with layout, location and facilities.

Allison

4 years ago

Lovely little apartment, amazing location. Everything we needed for a short break. Would definitely stay again 😊

David

4 years ago

Good location, good views, very comfortable bed. Stairs a bit steep and no area to remove boots, clean dogs off as stairs are carpeted.

Georga

4 years ago

Lovely Decor, stunning views and ideal location. Would recommend. Thank you

Jon

4 years ago

A very clean and well presented apartment, in a super location. Beautiful views across Whitby from the main living area, and very quiet.

Christopher

4 years ago

Great little apartment, would come again.

Lindsey

5 years ago

Central location and great fixtures and fittings. Loud neighbour but he stopped playing music around 10pm so didn't affect us. Lovely place to visit and we could park for free easily 5 minute walk away without any problems. Stairs were very steep for our dog, but great little flat

Jessica

5 years ago

Perfect location perfect view perfect for two

Charlie

5 years ago

I’m afraid we won’t be returning to this apartment, in fact we checked out a day early. This is a classic case of an apartment being used for business as it’s not set up to live in at all. Pros: - the location is fantastic - the views are gorgeous - the kitchen is well equipped - plenty of toiletries, toilet paper etc in bathroom - shower is powerful - the heating is really easy to use in every room Cons: - the downstairs neighbour played loud music until at least midnight every evening and the smell of their marijuana wafted into our apartment - the main door to the building does not have a lock (seemingly at the request of the downstairs neighbour), yet we weren’t told this until check-in info was shared and we were still given a key for it - this wouldn’t have been so bad if the door to the actual apartment had anything more than one lock. The neighbour had people coming and going all night and we couldn’t sleep thinking our front door was being opened - the duvet for the bed is too small and the bed is hideously in comfortable - the bedside lights look great but are pointless as you have to switch both on, meaning if one of us wanted to stay up to read, we had to do so upstairs so as not to disturb the other person - the layout of the lounge/kitchen is bizarre. The tv faces the stairs so you can’t see it from the sofa without rearranging furniture - we had to create a log in for the WiFi instead of using a password - having a sky box and smart tv but having no way to watch sky or log in to our own Netflix account was very frustrating, especially as we obviously weren’t staying our late because of curfews (it’s also the same tv we have at home so we know it’s a good one and know how to use it) It’s very very rare that I give bad reviews on Air BnB, I’m extremely diligent in reading reviews and scoping options so this really let us down. The management company asked me if anything was wrong when I told them we were leaving early and they replied 8hrs later saying they would inform the property owner, but that doesn’t exactly help our situation. We’ve been to Whitby many times before and this was a treat to ourselves as our wedding and honeymoon were cancelled this year, to check out a day early was really heartbreaking but we knew we’d be happier going home than staying.

Rebecca

5 years ago

Fantastic place to stay. We would absolutely stay again. We have a few comments to make this place that bit more special A light in the alley way would be safer and brighter. Two radiators were not working, we were offered to have these fixed whilst we were there, but we didn’t need to luckily the wreathed wasn’t cold. The taps are a bit tricky to get running hot. The key is to keep these on low pressure. We loved this place, we would not recommend it for anyone with walking or breathing difficulties due to the amount of small steps up to the second and third floor of the appartment.

Rob

5 years ago

Lovely apartment with a great view over the harbour, very conveniently situated.

Lucy

5 years ago

Excellent apartment for our stay in Whitby. Beautiful views from the upstairs window

Phillip

5 years ago

Stay away it’s mine!

Anna

5 years ago

Perfect apartment, in walking distance to everything you need. Would definitely recommend.

Bethan

5 years ago

Amazing view over Whitby! The apartment was incredibly clean and furnished lovely.. would love to stay here again in the future.

Ann

5 years ago

Very stylish accommodation , great location...

Jim

5 years ago

Fantastic central location. Amazing view of Abbey. All the facilities you need. Parking can be a bit difficult when it’s busy. And mind your head when you sit on the settee!

Natalie

5 years ago

We had a lovely stay at this flat - the highlight was the beautiful view from the upstairs window of the pier, sea and Whitby Abbey. Beautifully designed, quiet, clean and modern. Thank you for a lovely stay!

Charlotte Nicole

5 years ago

Beautiful apartment right in the heart of Whitby. Stones throw from all the shops and harbour. Stunning views of the sea and the abbey, impeccably clean. Would highly recommend

Daniel

5 years ago

Enjoyable stay, clear instructions from the host and spotlessly clean.

Kelly

5 years ago

The apartment was incredible, so stylish and comfortable, great location and absolutely fantastic views over whitby. I'm a local girl and even I was amazed by the view! Stay were great at replying to messages and communication all the information needed throughout the stay, will recommend to people in the future!

Daniel

5 years ago

W

Susanne

5 years ago

Lovely place , so clean and the window views are fab. Good location.

Lee

5 years ago

It’s a lovely property, good location

Iain

5 years ago

Excellent property, in an excellent location! Was a pleasure dealing with Stay North Yorkshire, would highly recommend their properties.

Fiona

5 years ago

A hidden gem. A modern cosy space with theee best view from the bifold window. Pull up the bar stools and watch the sunshine and night sky across the rooftops. All amenities and a great cooking space. Crisp fresh bedding and fluffy large bath sheets. A great base for our 12 mile walk from Staithes back to Whitby. X4 bus is half hourly up the coast. 5 minute walk from the flat.

Jean

5 years ago

Burn's Yard, what a stylish place to stay, perfect location and the bifold window is sheer brilliance which will definitely come into it's own in the warmer months.

Scotty

5 years ago

Great little place in the centre of Whitby. Parking 5 mins walk away. Only thing maybe could say was the shower was not very powerful. Other than that. First class.

Caroline

5 years ago

We absolutely loved our stay at Burns Yard Apartment. We would definitely stay there again next time we visit Whitby. The apartment was spotless when we arrived and is super stylish. The view is amazing and it's such a great location with everything on your doorstep but tucked away so it's nice and quiet. Communication with the hosts was super easy and there was lots of useful info provided before we arrived and in the apartment. A real treat weekend away, highly recommended.

Gary

5 years ago

A fantastic few days in Whitby. Emily and the team were very responsive answering questions leading up to the visit and giving recommendations on places to visit and things to do. The apartment was warm, spotlessly clean and very well equipped with a fantastic view across the harbour. Highly recommened.

John

5 years ago

Nice place in the heart of Whitby. View from living room is lovely. Very stylish living room and kitchen.

Will

5 years ago

Stylish apartment in a great location.