Sarah Rogers

1 year ago

Great accommodation Brilliant location Easy parking Weil one pack on arrival

Sophie Thompson

1 year ago

Excellent location, for both the town and the beach. We booked very last minute as we had some accommodation that fell through, it was a super easy check in and check out. The apartment is lovely and spacious and we thoroughly enjoyed our time. Would recommend and would definitely return! Thanks 🙏🏽

Erica Ngugi

1 year ago

Unfortunately we are very disappointed with our stay the apartment it was damp and full of mould!!!!! we have put in an complaint with the hosts and Airbnb are aware and agree it’s not acceptable! very disappointed I don’t even feel one star is right for an apartment with made my husbands asthma flare up!

Angélique Macrez

1 year ago

Great place to be for a long weekend in Liverpool. Accommodation is beautifully decorated and was spotless when we arrived. Fabulous location. Team is friendly and responsive. Definitely good value for money. Liverpool is a beautiful city and we really enjoyed the Beatles experience.

Xin Knott

1 year ago

A very convenient place to say. Walk distance to all the attractions. Plus nice sea view room and balcony.

Hannah Rowbottom

1 year ago

Lovely stay. Accommodation was very clean and modern with everything we needed for our stay. Great communication through emails. Would use again and recommend to friends and family.

Liz Welch

1 year ago

Booking, property, arrangements, etc were all fine. However, I felt increasingly irritated by this company. Firstly, because extra costs were incurred for damage waiver, which had to be paid for the booking to go ahead. They also requested what I consider to be an unreasonable amount of personal data and then bombarded me with an excessive number of emails: 7 at the time of booking and continued until the end of the stay.

Amy Kingdon

1 year ago

We had a wonderful stay at a Host & Stay property in Scarborough - great apartment and 5* service from Host & Stay throughout. Would highly recommend.

Josie houghton

1 year ago

Had a really lovely time here. Hot tub and sauna were easy to use, and the property is walking distance from the park and ride for easy access to Whitby. Clean and well presented with good kitchen facilities and plenty of pots, pans etc. Horses next door adorable 👍

terry cook

1 year ago

Stayed for four days at Maggies in Wall in Northumberland and I would recommend this cottage wholeheartedly, not only is the cottage immaculate but the village is one of the friendliest I have come across.

Nicole Hardcastle

1 year ago

We had an utterly distressing and traumatising time because of the faults of this property. While we were sleeping, somebody had accessed the property through the back door, stolen my car keys and car. This was due to the back door being faulty. When we looked at the reviews for the property, we had seen that two other guests had complained about this issue and obviously it had not been fixed. This meant we were stuck two hours away from our home with no car and no means of getting back. When we contacted host and stay about this they were very unsympathetic and only seemed to be interested in getting us out of the property for 10am so that they could get ready for the next guests! I had to instruct the police to ring the company and tell them that we had to stay longer as part of the investigation. I feel sorry for the next people staying here because now there are burglars at large who know full well they can access the property! Stay clear!

Deborah Stephenson

1 year ago

The apartment was clean, tidy, warm and spacious. If I was to suggest anything it would be wooden flooring for ease of dealing with wet wellies, coats, towels and doggie paws. There is a pub/nightclub downstairs and unfortunately you can hear the echos of music until around 0130 am.

Chris Taylor

1 year ago

We booked a weekend away at Rockpool, a Host & Stay property in Scarborough through Vrbo. We arrived after a 3-hour drive, to find that it had not been cleaned, bedding not changed, bins not emptied etc. After several attempts we managed to get through on the contact number which was answered by a messaging service. We were initially told by the person who answered, who had very poor English, that this was not possible so we had to send photos. They then said that they would send a cleaner (it was after 8pm om a Friday night). We explained that we hadn’t eaten, couldn’t unpack etc. After an hour on the phone, they told us that we would be relocated to a different property on the other side of town. We accepted this, fetched the car, reloaded it and drove to the new property which was fine. At no point did anyone say that this was for just the one night. We eventually got to eat at nearly midnight. Next morning as we preparing to get on with our holiday, we received a phone call to say that we had to move back to the original property. We explained we had made plans to meet a friend and this wouldn’t be possible. We then received a text saying that if we didn’t leave, we would be treated as trespassers. We repacked the car and returned to Rockpool. At this point we raised a complaint through Vrbo. We then received an invoice for the night at the new property which we ignored assuming it was just automatically raised and would be cancelled. They then tried to collect payment from the bank, who fortunately declined it. We tried to make the best of our weekend and forget the ordeal we had. However, we then received an email saying that because Host & Stay had not been able to collect payment, unless we paid by return that they would start legal proceedings! At no point has Host and Stay apologised, we have been treated appallingly and Host & Stay have not responded to our complaint either to Vrbo or directly to us. They claim to have a “passion for being the best”. Every contact we have had with them has been the absolute worst, they may work hard for their property owners but have no customer service support for paying clients when things go wrong. What an awful company.

Catherine Foley

1 year ago

The apartment was as nice as it looked in the pictures. It was spotlessly clean, nicely decorated, light and airy and very comfortable. A few tweaks would make things better for the next guests: the kitchen tap is so stiff that it's very hard not to get water all over your clothes! Also, the shower temperature setting did not work at all, it was far too hot and impossible to make cooler, thence not usable. The weather was very warm but I could not open the bedroom window - I think a stronger person might manage it. The kitchen chairs were extremely uncomfortable. I was also taken aback that an extra fee was added to ensure against damage - but was only informed after I had booked it, there should have been greater transparency. All in all though, it is a really nice apartment.

John Yates

1 year ago

The place was ok, but, thanks to Host and Stay, do not for one minute suspect that the price you end up paying bears any relation to the advertised price. Everything is extra, but not optional. I tried to get an overview of what it would actually cost, but got bombarded with confusing emails instead. I will do my best to avoid Host and Stay in the future.

Robert Kelly

1 year ago

What an amazing property in a lovely village with close proximity to many places. The pubs were also great, eating in the Wheatsheaf twice. The bedrooms were so comfortable and the garden so pretty with great views. The whole property was to a high standard, we loved it. Would definitely recommend .

David Ainsworth

1 year ago

Wow, what a lovely place, location and the property. Everything with regards to booking was so easy, replied instantly to any queries, the team checked in with us regularly via email just to check everything was OK, thanks guys, we had a fantastic stay and will definitely use you again in the future, thanks, David.

Izzie Miller

1 year ago

Such a beautiful cottage we stayed in, so would definitely recommend! Only downsides were that there was a significant lack of basic items - no freezer, tea towels, coffee, body wash, shampoo/conditioner which was unexpected. We also experienced water dripping from the kitchen ceiling whenever we had a shower (and we weren't having significantly ling showers!). That said, the cottage was so cosy yet minimal, that we had a lovely time and would definitely return :) It was also super easy to check in and Host & Stay were incredibly quick with their responses, so all in all, a very good experience.

Richard Ashley

1 year ago

Great location for exploring Liverpool, especially the Baltic triangle. Although neighbourhood is busy, the flat is quiet.

Rachel

1 year ago

Sandpipers is in a good location for exploring the local area and very close to the A1. The host and stay guidebook was useful for locating the property and had good recommendations of things to do in the area etc. Modern bathrooms, good sized garden and parking was easy.