Lisa Thompson

1 year ago

This cottage is so cute its a lovely place, lots of space for our group of 7 and well equipped for longer stays, Bedrooms are comfy we all slept well. On the doorstep to Helmsley Square and all the shops and pubs and restaurants. We would defiantly stay here again in the future. The only thing which needs to be improved is the cleaner needs to tackle the cobwebs, these were really noticeable.

Francisco Riley

1 year ago

Fantastic stay at Blue Bell cottage. First class self catering accommodation. Close to Bamburgh Castle.. Lindisfarne and Seahouses...

Jade Chapplow

1 year ago

I stayed with my husband & 2 year old daughter Friday and Saturday , the stay was amazing , beautiful decor and spotless. Very welcoming will definitely be returning great value for money

Sarah Jolly

1 year ago

Emerald Hideaway, Saltburn The communication regarding the booking was brilliant. Host and Stay provide plenty of useful information about the apartment and Saltburn. On arrival there was loads of free on site parking available ( we were out of season so this may change in the height of summer). The apartment is on the second floor of the house. The communal entry and staircase is tatty but the apartment itself was lovely. It is well maintained and suitably equipped for short stays. It is very well located for the seafront, bars and shops around Saltburn and the train station. Loads of walking potential in Saltburn and plenty of places to have a drink or meal.

Paul

1 year ago

We found our appartment, Tyne View to be absolutely stunning. Great view from the living room and very well appointed throughout. The bed was massive and very comfortable. The washer/dryer is a nice touch and allows you to travel a little lighter if like us you arrive by rail. The bad side of our experience was that the property entry details were incorrect. Luckily we were assisted by a neighbour who helped us gain access. Also 2 days after we left I am still getting emails saying I need to vacate the property by 10 am you also failed to provide the link required to pay the required insurance during the booking process. All small details that just need a bit attention to detail in future but you are well on the way to providing a great property and service. We loved our stay despite the admin issues and will very likely return. Thank you.

Hayley Potts

1 year ago

Only giving one star because 0 isn’t an option. Absolutely shocking company for communication. Booked one of their properties via air BnB. Tried to contact them through different ways and took a week for them to get back only to tell me that that property isn’t available even though I’d already paid a deposit. Glad I didn’t wait till the date of my stay and just turn up! Also the lady Emma I was emailing in regards to this also told me that air BnB had refunded me and it would be in my account in the next few days only to contact air BnB to confirm this, for them to tell me they wasn’t aware of the cancellation or anything I had mentioned. Luckily air bnb got on to it and resolved my issue quickly and efficiently. Would not recommend this company at all.

Geoff Harris

1 year ago

This is a great apartment, we travel a lot and this one fits the bill. Window view of The Abbey, why we came. Good facilities and very roomy. Very comfortable and an easy walk down to town. Steep uphill and apartment is second floor.

BenzilB

1 year ago

Don’t use this company. I booked a weekend away in Whitby a couple of months ago and on the Tuesday before we were due to go they called me to say the property was no longer available due to maintenance issues. I was due to go the Friday of that week, so got almost no notice. I cancelled the booking through AirBNB and then 20 minutes later received a call from the property owner asking why I had cancelled! I explained what happened, and ended up booking the same property via the owner through AirBNB slightly cheaper than through Host and Stay. I still don’t know why I was lied to by two different people through this organisation but I would advise anyone looking to book through them to find another company to book through.

Allan Reid

1 year ago

The cottage was lovely! A great location, that is ideally located for what we wanted....The kitchen was great and the beds lovely and comfy....A log burner was a great surprise too, just what was needed after a long cold day! Thank you!!

Stephen D

1 year ago

The accommodation we stayed at in Saltburn by the sea was great, very clean and in a great location for bars, restaurants, coffee shops and walking distance to the beach. Host and Stay kept me updated prior to my stay, during and reminders the day we were leaving. Great customer service and will definitely book with them again.

Craig Saunders

1 year ago

Very poor customer service and response to issues during my family stay. Complaints procedure and handling of my complaint with this company very poor - the worst I have experienced. WoW I sent feedback, a formal complaint and my concerns multiple times. This fell on the desk of a unprofessional company “Host and Stay” , even though I highlighted them putting me and my children at a serious health and safety risk. I then left feedback to which it has taken one month for them to reply. WoW.

Deborah Boothroyd

1 year ago

We had a fabulous stay in The Saltwater apartment Whitby. The view was perfect and the apartment was spotless. There was everything we needed. Will definitely visit again and staying here will be the first choice 👍🏼

Aidan Tom

1 year ago

Very Modern. Very Clean. Great location. Will definitely be staying here again.

Stephen Williams

1 year ago

Lovely

Victoria Fell

1 year ago

Really beautiful apartment just as in pics, attention to detail spot on. Thanks for doing these up for us to enjoy

Dave Ollerenshaw

1 year ago

Good standard accommodation right on the edge of town 5 mins walk from centre

warren matofsky

1 year ago

Great cottage , perfect place for family break

Jemma Dunmore (UK)

1 year ago

We stayed at Sandside Beach House in Saltburn, absolutely amazing modern apartment, with everything you could need. 2 mins walk to centre of town & 5 mins walk to the beach. Perfect, we would return without hesitation. I found host & stay to be extremely professional and responsive. We always choose them when staying in Saltburn as we know the standard of accommodation will be high - thanks!

Terry Jagger

1 year ago

Lovely clean property, plenty of cups plates ect, comfy beds and pillows, we really enjoyed our stay it was only two nights but a welcomed break, hoping to use this company again in the not too distant future.

Charlotte Torlotin

1 year ago

Very good location - very conveniently located if you are not driving. Flat is spacious and very luminous, beds are comfortable, shower room and separate toilets are a plus. But - neither toilets had been cleaned and we had to buy the cleaning products and do it ourselves despite raising it as an issue as soon as we arrived. There was no toilet paper. One chair was missing and another one was broken/wobbly. There were not enough glasses/cutlery for 4 guests (to be fair we were just 3 but that could be an issue for other visitors. Customer service unhelpful.