Dan Beaver

11 months ago

Great communication and lovely stay

Lauren Churchman

11 months ago

Brilliant company, really easy to deal with! House was spotless and exactly as described thank you!

Chris Fowler

11 months ago

Great location, check in was a breeze and the flat was just as it appears in the listing.

Steven Turnham

11 months ago

Excellent sea front property, well equipped, comfortable beds, lovely views and a few steps from Clara’s coffee shop. Great location to access the town and lots of free parking during the off-season. Possibly not suitable for those with mobility issues as property as accessible via 3 flights of stairs. We will definitely return

martyn eddy

11 months ago

Accommodation was good but some areas let it down, but these could have been avoided by the management company. Boiler wasn't working, and needed to be reset. Fortunately we had knowledge of how to do it, otherwise it would have been a weekend with no heating or hot water. Reported to Host and stay via their emergency line. Rang 5 times left a voicemail and email. Nearly 24hrs later we had a response. No substance to the response. Some other areas of concern but nothing about the house, more Host and Stay.

Sue Waller

11 months ago

Brilliant stay at 11 bakehouse cottage in December. It was absolutely beautiful, high quality furnishings and very tasteful decor throughout. Lovely little welcome pack, coffee machine and milk in fridge. Bedroom 1 upstairs and bedroom 2 up more stairs so no good for people with mobility issues, although I managed and I have knee problems. The beds were so comfortable with plenty of pillows and TV in rooms 👍. Bathroom was stunning, free standing bath (if only my knees weren't bad!), but everyone else used it and said the TV in bathroom was a bonus. Free standing shower was brilliant, loads of towels. The whole place was spotless. It had a wood burner, but we didn't use it as the heating was great and Whitby wasn't cold! Location was excellent, convenient for everything. There are steps up to the cottage and No parking at the cottage. We had an amazing stay, was really great to have somewhere so beautiful to stay. Would recommend and would stay again.

Jessica Martin-Kemp

11 months ago

The property is beautiful and in a quiet picture perfect place. Everything very clean and tidy and everything you need there. Please note, let them know if you're vegan or lactose intolerant as they provide a welcome basket and unfortunately we wasted the fresh milk they provided. The other bits were taken home for family. Also note one of the rooms is not very accessible with a beam across the middle of the room, I also wouldn't use this room if you want to be the first to bed or last one up as there is no door between this room and the living room, there is only one accessible room on the ground floor. The hot tub was perfect and hosts very attentive ensuring the hot tub was always ready to use.

Angela Sanderson

11 months ago

Had a fabulous 5 nights at The Blacksmiths. Warkworth is a beautiful little village and The Blacksmiths sits on the main road close to great places to eat and drink. The accommodation is handily all on one floor and is nicely furnished with everything you could need for a short break. If you're luck enough to visit I'm sure you'll have a fabulous time as well.

Jane Hildreth

1 year ago

A lovely place to stay with friends or family. Location great for exploring Northumberland. Home is well equipped and comfortable. The only issue we had was the shower temperature being scolding with no way to control the temperature. It has been mentioned in previous reviews so not just us. Please get a plumber to check it out and you can have 5 stars 😊

Ryan Cunningham

1 year ago

Stayed at the Shipwrights Eskape which is a lovely apartment and just a short walk to the town centre. Very well equipped and extremely clean. From the balcony you have views of the River Esk and the Church of St Mary which is wonderful when you first wake. If I visit Whitby again this will definitely be a place I would look to book. The communication from the Host & Stay was clear and informative and can't be faulted. Would have no hesitation to book again with the company.

Rex Warrior

1 year ago

Horrible company, was left at a property with no front door lock, bathroom taps that didn't work, and apauling cleaning,. will never use again, looked through reviews and all the things I've mentioned were also mentioned way before my stay, and yet they say they knew nothing about them, I'm still trying to resolve this with booking .com, weeks later

Andrew Harriman

1 year ago

This was a lovely cottage for the weekend, everything we needed was there. Will visit again

Jayne Bosworth

1 year ago

Fabulous accommodation, decor is lovely especially the stunning bed. Perfect location. Although short are stay was fantastic Definitely will be booking again.

Deirdre Parr

1 year ago

The flat was perfect for our holiday needs - clean, comfortable, well equipped and in a great location. We loved the view of the sea from the lounge and the fact we were just a few minutes walk from the beautiful beach. There is so much to do and see in the area. We hope to return to explore more places.

Douglas Woodhead

1 year ago

Very comfortable and well equipped . It is in a great location in the better part of Scarborough.

Andrew McNulty

1 year ago

Lovely two nights at The Lookout in Saltburn, modern and well equipped apartment with amazing views over the sea. Great communication and information provided in advance of arrival making the entire check-in process a breeze. Thank you!

P A

1 year ago

This is a feedback for our recent stay at '82F Galgate, Barnard Castle, DL12 8BJ', 2 nights, from 10-12 Apr 2023. Location: - The house as such seemed to be nice, but it was not very practical - The beds were too short, only 180cm - No place to put clothes as wardrobes were missing - No ordinary TV, only Pluto TV with old series, or payed TV, e.g. Netflix - No printed user-guides in the house, to look how things work, e.g. heating, oven - One toilette was still dirty when we arrived - Cobwebs in every room - Heating problem, as described below Host & Stay service/hot-line: 1. We reported by email that the heating in one bed room was running full steam, so it was very hot, no one could sleep in that room, it seemed that the thermostat of that heating was not working & we asked for a third blanket (as we were 3 people) 2. We were told by email that we should use the thermostat in the kitchen and that they will inform the housekeeping team about the request for another blanket. 3. But there was no thermostat in the kitchen, so I called them by phone, but I was told that they have no people in our area who could help us, so, the problem would remain for the first night 4. Also next day, nobody showed up to fix the heating problem, instead we got another email in which Host & Stay asked us if the problem is still there ... I was speechless ... Also we got no third blanket 5. In the course of my complaint I was handed over from one Host & Stay employee to the other, in total 5, and nobody took action to send us somebody to help us directly locally 6. So, my personal summary for Host & Stay was: a) They sent a lot of 'I am sorry ..' emails (which also a chatbot could have done), but actually the problem was not solved b) They also pushed back a refund request that I asked for c) Their final email on this matter was that they '... will look this into [their] relevant department to address accordingly.' which did not help me and I could buy me nothing for My personal summary: - I cannot recommend to rent a location at Host & Stay - There are problems that cannot be solved remotely by phone and email only - I recommend that Host & Stay equips all locations with printed user guides (e.g. for heating, oven, etc) which contains also an ermergency phone number of someone who is available locally 24/7 Ending: - I am sorry that I need to write such a feedback, but it is what it is - Dear Host & Stay, if you want to become top providers of holiday home accommodation in the UK, I can only recommend to change your service as you will be judged how you behave in the case of problems (and not if everything is ok) Best regards

Nigo Mul

1 year ago

Ridiculous safety deposit amount of £250 required weeks before the trip and not returned for some time after and to take the p*&^ even more a £20 admin charge which isn't refunded. The £250 was even more than what we paid for the accommodation! Will NOT be using again.

susan burton

1 year ago

Fantastic hosts welcome pack appreciated , nice & clean would definitely stay agsint

Donna Scott

1 year ago

First time staying with this company and the accommodation. Communication was great and replied with in 20 mins, house was very clean and spacious. It was well situated for our needs and will definitely stay again. Thank you Host and Stay Team