Chris Lyons

3 months ago

Great stay at sandpiper, huge main room, very clean. Lovely bathroom, kitchen is small but has everything you need! Smack right in the centre so close to everything, would definitely stay again.

Corey Jay Horn

3 months ago

If I could give 0 stars, I would. Bottom line: If I owned a flat, I would not trust this company to manage it. If I am renting for a holiday, I would never rent directly from these people. We booked a flat in Brighton with Host & Stay for 5 nights. When we arrived, the flat was not clean, the TV didn't work, and the condition of the apartment was clearly neglected (holes in wall, broken cabinets, run down fixtures). We booked for three guests but only had towels and sheets for two. This was bad, but nothing in comparison to their response to the mess. Nothing could be fixed, ever. They had me key into another flat to salvage bedding at 9PM at night (after 5 hours of back and forth). They fixed the TV the next day afternoon only for that (and the internet!) to stop working again less than 24 hours later. No one ever arrived to change the stained sheets or clean the hair and scum left in the bathroom - I had to find their maintenance person in a van on the street to get it fixed! They have a 24-hour hotline, but it's entirely there for show. The folks on the other side of the call affectuated no change and helped nothing. You also get a different rep each time so you get to waste your time explaining the problems to a dozen different people with zero follow-up from any of them. I filed a "formal complaint" with them and got a form email and an offer to refund less than 10% of the price I paid to go through this special kind of hell. It is apparent to me that this company is taking advantage of holiday flat owners (letting their flats get destroyed) while conning unsuspecting tourists out of their money with a bottom-of-the-barrel service level and zero accountability. Never again.

Si J

3 months ago

Nice apartment, great location. Highly recommended. Contact with owner really good.

Karen Munro

3 months ago

Great spot in Liverpool. Close to docks and lots of restaurants and bars. Well equipped , nice little balcony to sit on. Great on line communication with Host.

Janet Farrar

3 months ago

We loved our Host and Stay accommodation in Kettering. Despite initial issues with accessing the flat (you actually put the code into the door handle rather than the lockbox), the hosts were very helpful and always available on the phone. The apartment was beautifully clean and presented to a very high standard. It was reasonably priced and equipped with everything you could want, including decent wifi, a digital TV, super king sized bed, fridge and kitchen equipment. We will definitely be using Host and Stay again.

Valerie Prickett

3 months ago

We found this to be a very cosy cottage and we enjoyed our stay. There were a couple of issues like the TV not working properly. We called Host and Stay and they sent someone out the same day to fix it and left instructions on how to sort it in the future. Also the back door lock was a problem and we couldn't go into the garden at all for the last couple of days as we couldn't open it. We reported this on the Friday before we left on the Saturday. I believe someone may have come to look at it but it was not resolved. The road was very busy at times but we managed to get in and out of the vehicle by just being patient. This didn't look to be on a main road from the pictures so a bit misleading. Otherwise an enjoyable stay.

Paul Hartness

3 months ago

Cute little cottage ideally place in the crags area of Whitby. Ideal for a short stay in Whitby.

ImpactWellbeing Jude Sellen-Cole

3 months ago

Great location. Lovely home and private wee garden a delight

Jane Scholey

3 months ago

This is a lovely apt. Really great location. Super clean. Good size. Close to a pub and shops. Exceptional views from just across the road of the coastline. Dog friendly, with lovely walks nearby. Host and Stay were brilliant at sending us info (great online book with useful info) and answering any questions we had. A little bit of noise from upstairs, but that can’t be helped. A bit of a leaky tap in the kitchen, but otherwise well appointed.

Emily Grace

3 months ago

What a brilliant view. At times I could just have sat watching the boats coming in and out and seeing the wildlife rather than exploring Whitby. Great location, very clean. Will definitely be back.

Paul Rolph

3 months ago

Great base to explore Northumbria. Quiet location, with shops a few minutes drive away. All the castles, Bamburgh & Alnwick, and historical towns, Berwick-upon-Tweed & Morpeth, within easy driving distance.

L M

3 months ago

Lovely quaint little cottage. Had all the essentials and comfort for a few lovely days away. Off road parking and enclosed front & rear garden made this perfect for bringing along the dog. Cottage was clean, comfy double bed and nice hot shower. Four stars rather than five, just due to no cupboard space for food in the kitchen, but not a problem if staying a few nights & eating out (I was travelling with two children that needed more snacks than clothes!) & the single bed mattress could do with replacing or a topper (springs were a little uncomfortable) Would definitely recommend and would love to return.

Julienne Punzal

3 months ago

Lovely Stay for a Quadruple Birthday Celebration! We had a fantastic stay at Woodside House with family and friends to celebrate four birthdays! The house is incredibly spacious — perfect for our group of 14 — and exactly as advertised. Everything was clean, well-kept, and all listed amenities were provided as promised. The owners, Nikki and her husband, were lovely and welcoming — thank you both for sharing your wonderful property with us! They live next door, which made communication easy thanks to the intercom system. Plenty of parking space was available, which made arrival and departure hassle-free. The house is pet-friendly, which was a big plus for us, and we really enjoyed using the hot tub and BBQ grill — both are a must-try, even in the summer! As expected during summertime, there were a few spiders around, but nothing that caused concern. A few suggestions for improvement: • Bath mats in all bathrooms would be helpful. • The downstairs bedroom next to the large dining area has no mobile signal or Wi-Fi, so a Wi-Fi booster would make a big difference. • It gets quite hot upstairs in summer; only one room had a fan. While this is understandable in the UK climate, having more fans available would improve comfort. Overall, it was a memorable and enjoyable stay. We would definitely come back and highly recommend it to others. Thank you again, Nikki and your husband, for making us feel so welcome!

B. B.

3 months ago

The location is great, 5 min. walk to the beach and High Street. The property is nicely furnished and well-equipped, although some parts are in need of a renovation. We felt at home, however, it definitely needs deep cleaning. The windows were so dirty that you could hardly see through and opening them was difficult. There‘s no outside space for drying wet towels, which can be annoying after a day at the beach. Parking was okay, there was usually a space somewhere in Nelson Road. Because of the great location and nice atmosphere we wold give the property a four-star rating. However, dealing with the company was a huge disappointment. When we arrived, we found a pile of used, still damp towels and linen stuffed under one of the beds. It might have been forgotten there by the cleaners. As space was limited, we asked the company to to remove those things. As we contacted them, we we first asked for evidence of the situation and after sending a photo, they promised to reach out to us. But no one ever contacted us again and the used linen and towels weren‘t removed. Customer service seems to be non-existent. I feel sorry for the owners of the property, who should choose their agency more carefully.

U

3 months ago

Apartment was fab! Spacious enough for our group. Was well presented and clean. Beds were comfy. Great location for getting around Liverpool.

Lavinia Gordon

3 months ago

The cottage is in a lovely situation and we much enjoyed eating outside at the solid table with comfortable chairs but the dear cottage is much in need of a make over and some fresher sheets and duvet covers. It also needs a chest of drawers in the main bedroom, there was nowhere to put anything. We have holiday cottages ourselves and we know the problems, but some investment is needed sooner rather than later. My friend and I loved the island and had a wonderful time with Eden Cottage as our base.

olly miller

3 months ago

A pleasant stay, comfy bed, big TV, no noise from outside despite staying friday and Saturday night. A couple of niggles, very small fridge, some temperamental lights but nothing that really hindered the stay.

OBrien DawnM

3 months ago

A lovely weekend in the loft. Booking was straightforward, communication was great throughout and it was easy to get the keys and access the apartment. The apartment was clean, the bed was comfortable and the kitchen was equipped with everything we needed. The location was perfect for walking into the town and beach.

Ann-Marie Lemdani

3 months ago

Beautiful apartment, very clean and great location would stay definitely again

Neslisah King

3 months ago

2 night stay in Scarborough at Sanderling Chase and couldn’t have been happier. Apartment very modern and clean, well stocked kitchen and bathroom. Bedrooms comfortable. Had games and entertainment. The place was above a cute coffee shop so handy in the morning. On a busy street but not particularly noisy. Parking strictly not available but overnight we could always park right outside the flat and the hours we wanted to park there were free anyway. Would recommend!