Susanne Ryan

1 year ago

Had a great stay at Orchard Barn. Great facilities, fabulously comfy bed and good towels. Would recommend and would stay again. For eating out, try The Farriers.

Joanne Raby

1 year ago

Fantastic cottage everything we needed, so close to everything

Andrea Garner-Smith

1 year ago

Superb stay, very clean, very conveniently placed for all the attractions that Liverpool has to offer. This is our second stay in a Host & Stay property…we loved them both. Will definitely use again.

George Kendrick

1 year ago

Very new, immaculately clean and well equipped..Disappointed that the TV was not working and not fixed despite 3 phone calls to Host and Stay. ideally it needs two more comfy chairs in the lounge if four people stay.

Adam Gilbert

1 year ago

Very pleasant stay in a great location and nice layout inside. The hosts communicated very well with us for instructions of finding/entering the place. It was a perfect place for my friends and I to celebrate together in Liverpool.

Alei Lynch

1 year ago

Weekend away Great instructions and fairly easy to find the flat. We arrived to find the flat lovely and clean. The kitchen had tea and coffee supplies with a coffee machine, which my husband was delighted with. West found that there were a couple of things missing such as non metal cooking implements to use on non stick cookware, breadboard and bread knife The Dining room was nice and clean, just a shame that there was no where to put the vacuum cleaner, mop & bucket. The Bathroom: shower was good with lovely hot water but a lock on the door would be helpful and hooks for towels Bedrooms - comfortable enough but basic: front bedroom radiators makes a noise during the night, need curtains as the street light shines through. Larger mirror would be good - quite basic hanging rail and dressing table in the front room, not much room for clothes in the back bedroom. Living room - comfortable enough for a short stay. Although your description does state that the apartment is on a split level we were surprised by the 2 flights of stairs. These were not a problem for us, however would be for someone who may not have been quite so able as we are.

Julie Harrison

1 year ago

Great experience amazing location with fantastic views of Whitby Abbey from the living room. Wouldn’t hesitate to use again.After a quick phone call early parking permission @property was given

Richard Guest

1 year ago

Appalling service as an owner since their acquisition. No bookings, lots of hassle and a complete lack of responses despite their reassurances that nothing would change. Steer clear - they don’t know what they are doing.

Wouter Veenstra

1 year ago

Positives: Wonderful holiday home for 4 persons (we were 2 adults, 2 kids (14 & 11), well equiped, all kitchen appliances available, modern interior, very clean, comfi beds, good wifi, secured gates to the holiday homes, nice sundeck adjecent to the living room. We used the house as a starting point to explore the magnificent Yorkshire coast and the inland. So we were mainly in the house in the morning and evening. Hotel/Pub is nearby for having a drink/dinner. Runswick Bay can be walked easily or reached by car. Whitby at 20 minutes by car. Downside: the holiday homes are quite near to each other so there isn't any garden for smaller kids (-10 or so) to play in. In our case that wasn't an issue. All in all we enjoyed the house very much!

Nick Pearce

1 year ago

The absolute worst company to deal with in case of an issue. We stayed at a property in Whitby maintained by host and stay for a Wedding. On arrival the top shower had a sign on it saying do not use - the age of the sign would suggest this wasn’t a new problem. We needed all bathrooms to get ready for the wedding so immediately this was frustrating. The property looks nice in pictures but is built to a low standard and maintained to an even poorer one. Throughout our stay the plumbing was making all kinds of weird noises and large amounts of dirty water started appearing through the ground floor shower. Damp carpets in various places on arrival also suggested that these plumbing issues aren’t new. On our final day the ground floor bathroom filled up completely with dirty water making it completely inaccessible. We contacted host and stay immediately and have barely been offered an apology. Bad properties, poor maintenance, worse customer service.

lisa campbell

1 year ago

Avoid Listing Your Property with Host & Stay! My experience with Host & Stay has been extremely disappointing. They withhold funds from payments, issue guest refunds without consulting property owners, and refuse to cover damages caused by guests. For example, when guests damaged the hot tub lid lifting bar, Host & Stay declined my claim, insisting I should have provided a “before” photo proving the item was undamaged. The guest services team is inefficient, often providing guests with incorrect keypad codes, and frequently contacting me at each check-in due to their own errors. They only record the lead booker’s details, so it’s unclear who else might be staying at the property. Despite claiming to handle all management aspects, they fall short and continue to charge for services they don’t fully provide. I have been trying to resolve outstanding issues with my account since August 2024, and now it’s November 2024. They routinely fail to return calls or follow up as promised. Host & Stay’s poor service and lack of accountability make them unfit to manage others’ properties. They prioritize guests’ claims over owners’ input, issuing refunds without consultation or consideration for the owner’s perspective. Do not trust Host & Stay with your property investment!

Michael Ragg

1 year ago

Booked for our 20th anniversary, arrived to find the entrance hall had a rancid smell, probably the drains. Got to our apartment and it had no heating (November booking), not great when my wife has reynards. Host and stay were useless despite lots of calls so it was a cold night for us. Finally got it sorted the next day but I had to chase them again. I go away a lot in the uk but I'll avoid a host and stay next time i book.

Rhonda Green

1 year ago

DO NOT BOOK THROUGH THIS COMPANY Worst customer service and after sales The cleanliness of Breckon Cottage in Whitby was well below standard. The whole apartment had not been vacuumed before our arrival, we had to do this ourselves before we could unpack. Totally unacceptable. Cheese grater in cupboard had cheese on it. Kitchen chairs full of crumbs, dirty glass on bedside cabinet, cobwebs, dirty bathroom cabinet. AVOID THIS COTTAGE AND THIS COMPANY

Bo Jonsson

1 year ago

Thank you for a pleasant stay in your nice apartment. We would be happy to recommend this to our friends. //Bo J with friends from Sweden

Cayce Murray

1 year ago

Whitby - Turnstones apt The apartment was immaculate, great location, close to the centre (5 min walk), just across the road from a gorgeous park filled with little squirrels! The beds were extremely comfortable. Having a secure carpark beneath the building was great, as once we parked, we didn't move the car again until departure. Everything about our stay was fantastic! Would 100% recommend!

George Kendrick

1 year ago

Very new, immaculately clean and well equipped..Disappointed that the TV was not working and not fixed despite 3 phone calls to Host and Stay. ideally it needs two more comfy chairs in the lounge if four people stay.

Adam Gilbert

1 year ago

Very pleasant stay in a great location and nice layout inside. The hosts communicated very well with us for instructions of finding/entering the place. It was a perfect place for my friends and I to celebrate together in Liverpool.

Alei Lynch

1 year ago

Weekend away Great instructions and fairly easy to find the flat. We arrived to find the flat lovely and clean. The kitchen had tea and coffee supplies with a coffee machine, which my husband was delighted with. West found that there were a couple of things missing such as non metal cooking implements to use on non stick cookware, breadboard and bread knife The Dining room was nice and clean, just a shame that there was no where to put the vacuum cleaner, mop & bucket. The Bathroom: shower was good with lovely hot water but a lock on the door would be helpful and hooks for towels Bedrooms - comfortable enough but basic: front bedroom radiators makes a noise during the night, need curtains as the street light shines through. Larger mirror would be good - quite basic hanging rail and dressing table in the front room, not much room for clothes in the back bedroom. Living room - comfortable enough for a short stay. Although your description does state that the apartment is on a split level we were surprised by the 2 flights of stairs. These were not a problem for us, however would be for someone who may not have been quite so able as we are.

Alan Shepherd

1 year ago

This is a very nice apartment very clean and new. With beautiful views. I’ve stayed here again so must be good.

Elissa Lee

1 year ago

Thanks for a great stay ❤️ I always enjoy staying at this property.