Nick Pearce

1 year ago

The absolute worst company to deal with in case of an issue. We stayed at a property in Whitby maintained by host and stay for a Wedding. On arrival the top shower had a sign on it saying do not use - the age of the sign would suggest this wasn’t a new problem. We needed all bathrooms to get ready for the wedding so immediately this was frustrating. The property looks nice in pictures but is built to a low standard and maintained to an even poorer one. Throughout our stay the plumbing was making all kinds of weird noises and large amounts of dirty water started appearing through the ground floor shower. Damp carpets in various places on arrival also suggested that these plumbing issues aren’t new. On our final day the ground floor bathroom filled up completely with dirty water making it completely inaccessible. We contacted host and stay immediately and have barely been offered an apology. Bad properties, poor maintenance, worse customer service.

lisa campbell

1 year ago

Avoid Listing Your Property with Host & Stay! My experience with Host & Stay has been extremely disappointing. They withhold funds from payments, issue guest refunds without consulting property owners, and refuse to cover damages caused by guests. For example, when guests damaged the hot tub lid lifting bar, Host & Stay declined my claim, insisting I should have provided a “before” photo proving the item was undamaged. The guest services team is inefficient, often providing guests with incorrect keypad codes, and frequently contacting me at each check-in due to their own errors. They only record the lead booker’s details, so it’s unclear who else might be staying at the property. Despite claiming to handle all management aspects, they fall short and continue to charge for services they don’t fully provide. I have been trying to resolve outstanding issues with my account since August 2024, and now it’s November 2024. They routinely fail to return calls or follow up as promised. Host & Stay’s poor service and lack of accountability make them unfit to manage others’ properties. They prioritize guests’ claims over owners’ input, issuing refunds without consultation or consideration for the owner’s perspective. Do not trust Host & Stay with your property investment!

Michael Ragg

1 year ago

Booked for our 20th anniversary, arrived to find the entrance hall had a rancid smell, probably the drains. Got to our apartment and it had no heating (November booking), not great when my wife has reynards. Host and stay were useless despite lots of calls so it was a cold night for us. Finally got it sorted the next day but I had to chase them again. I go away a lot in the uk but I'll avoid a host and stay next time i book.

Bo Jonsson

1 year ago

Thank you for a pleasant stay in your nice apartment. We would be happy to recommend this to our friends. //Bo J with friends from Sweden

Cayce Murray

1 year ago

Whitby - Turnstones apt The apartment was immaculate, great location, close to the centre (5 min walk), just across the road from a gorgeous park filled with little squirrels! The beds were extremely comfortable. Having a secure carpark beneath the building was great, as once we parked, we didn't move the car again until departure. Everything about our stay was fantastic! Would 100% recommend!

Francisco Arencibia

1 year ago

Amazing place! Beautiful house!! The host was excellent and spontaneous. We were all the time in perfect communication. We recommend a hundred hundred!!

Rhonda Green

1 year ago

DO NOT BOOK THROUGH THIS COMPANY Worst customer service and after sales The cleanliness of Breckon Cottage in Whitby was well below standard. The whole apartment had not been vacuumed before our arrival, we had to do this ourselves before we could unpack. Totally unacceptable. Cheese grater in cupboard had cheese on it. Kitchen chairs full of crumbs, dirty glass on bedside cabinet, cobwebs, dirty bathroom cabinet. AVOID THIS COTTAGE AND THIS COMPANY

Sri Davis

1 year ago

Lovely host and great location Lovely host, great communication, great location, so near to go around Liverpool, most of them within walking distance. nice and cosy apartment, we enjoyed our stay. Definitely will stay again if we are in Liverpool next time. Thank you also Charlie for a quick response every time I needed an assistance.

Philippa Booth

1 year ago

This is a beautiful home from home cottage. Perfect location, clean, warm and the most comfortable beds ! Thank you for our lovely stay we will be back again ❤️

Andrew Kirk

1 year ago

Parade Dwelling is the most perfect place to stay, very spacious and comfortable with amazing views

Kirsty Stamps

1 year ago

We had a great stay. Good location and the apartment was well equipped. I had packed dishwasher tablets but needn't as they were provided. Beds were comfortable and everything was spotless. It would have been really helpful if the key safe was numbered as we arrived in the dark and the one for flat 2 was the last in the row so had to try a few before we got to the one we needed.

Faye Hatton

1 year ago

The property was amazingly well equipped with tech, all things for doggy needs and information and leaflets for touring the area. A very comprehensive folder of how to use everything and a really handy enclosed backyard which was great the four legged friend. We loved our stay thankyiu very much

Hazel Edwards

1 year ago

Had a lovely few nights at The Eskape in whitby, the apartment was clean and well maintained as well as having everything we could possibly need for cooking and keeping it clean. The beds were comfy and the location is just a stones throw away from everything

Michael Nicholson

1 year ago

A great place a two minute walk into town very clean and tidy, only 4 stars because of an issue with the electric tripping out once which took a number of hours to resolve. But would highly recomend

Daniel Westerdale

1 year ago

Great accommodation. with a well equipped kitchen .

Billie Mccreadie

1 year ago

FLEET STREET APARTMENTS Very damp and mouldy property we were in the apartment which was the basement had no windows with no phone signal and WiFi was terrible. Toilet doors didn't close or lock, one of the single beds were broken, not enough pillows provided, sofa was broken and the apartment was overall disgusting but the location was amazing!

Jonathan Lyons

1 year ago

Friendly, very helpful and very accommodating to all your requirements

rpxly

1 year ago

Sand and surf Whitby … Really poor cleanliness .. urine stains.. dirt .. mud all throughout the property .. clearly not been hoovered or cleaned properly prior to arrival .. reported it ..to be told a cleaner would be round the next day to sort it .. no cleaner came .. then told no cleaner would be coming. Wifi code didn’t work .. reported it .. sent same wifi passcode that doesn’t work. Shower floods .. water doesn’t drain away quick enough. Sofa in front room is terrible .. really in uncomfy. Ironing board .. but no iron. Marks and stains throughout the property. Won’t be returning.. won’t be recommending.

Mike Stephenson

1 year ago

Apartment was clean and comfortable in a great location in Liverpool with lots of available car parks close by. Only 5 minutes walk to Concert Square and a little further to Albert Dock and Matthew Street. 24 hour premier shop just round the corner. This apartment is on the first floor with a lift and only two flights of stairs. Collect the keys from a shop only 5 minutes away.

Claire Mason

1 year ago

Strathview is a wonderful property in a prime location with expansive views across the Tyne Valley. With generously sized rooms, all with modern furnishings, guest comfort is definitely a priority for guests.