Vince Hughes

1 year ago

Lovely little old fashioned lodge for self-catering tucked away behind thick gardens abutted to a lovely old building on the outskirts of Alnwick. Its self-catering and had everything we needed, including good TV choice for the evenings and a strong wi-fi (in the lounge but not in kitchen). We just felt so at ease and relaxed in the evenings there. It may not be for everybody, say for example, those that like things to look modern. But for us with an eye to more homely back-in-the-day vibe, it was great. And that's not to say its in some way less-appointed. It was all there. Modern TV, Wi-fi, ovens, fridge-freezer, microwave, toaster, proper dining table etc etc. They had even provided a full bottle of milk, condiments, biscuits and beverages as well as fresh flowers in the lounge. If I had one quibble, and I hate to even point it out due to our complete enjoyment of the place, and that would be that the bed mattress was a bit too soft and 'sinky' for us. That said, I understand that bed preferences are varied amongst us all and others may prefer it that way. So much did we enjoy ourselves we are already planning another trip there with new places to visit using the lodge as our base.

Alan Bolton

1 year ago

The fist thing I want to say how disappointed we were that we had to pay a £500 deposit one week before our booking and won’t get it back for up to two weeks after our booking and then pay a £15 transaction fee. We won’t be using Hidden Gem again. The house it self was ok. There was plenty of room for four couples. The roof in the kitchen leaked which we reported. The biggest problem was the noise. The floorboards had all been sanded and left which meant you could hear everything throughout the house. Underlay and carpeting would have certainly helped. The house was very well located near the beach and 5 mins from the train and bus station.

Lynn Burdett

1 year ago

Stayed for 4 nights at Bluebell Cottage in Bamburgh. Lovely cottage and ideally located. However ........... Host & Stay should be avoided. When booking the cottage via Booking.com there was no mention in the "Important Information" that a damage waiver is required in case of accidental damage. A one off payment of £30 or a damage deposit of £250 which they will refund less a £10 admin fee after inspection of the property. They failed to refund in a timely manner and communication was not great. Profiteering ..... Host & Stay could potentially have customers money for nearly a month in a high interest account. This should be clearly stated when booking.

Jenna Caldwell

1 year ago

Terrible company. Had the worst experience with them on a recent holiday cottage. Had to vacate a fay early as nothing was getting resolved despite raising a complaint the 1st morning. No working TV, extractor fan, light or ice machine. No essentials like tea towels, oven gloves, cling film etc. Customer service is shocking, takes weeks to respond and on a £420 holiday, they have offered less than £30.

Lucy Taylor

1 year ago

Very comfortable and well set up. Everything was exactly as advertised, and communication from Host&Stay was very good. Only problem was that we couldn't find the thermostat.

Ursula Wilson

1 year ago

This was my 2nd visit 1 The Mount. It’s a beautiful light and airy house on 3 levels. Lots of privacy for small groups, perfect location – minutes from town and beach, sea views from the large kitchen/living area. It also has a dedicated parking space. Sadly, the property is let down by the management company, Host and Stay. I notified them twice during my stay that the cooker hob did not work and therefore we were unable to cook anything (as planned). Host and Stay did not respond or try to resolve the issue until after I had returned home. I received an email saying “Sorry, hope it didn’t spoil your stay”. Well of course it did! All guests had to go out to eat (in gale force winds and torrential rain) at additional cost and inconvenience. Most of the food we had brought with us was wasted and it completely turned our plans upside down. Host and Stay offered a small refund, however, this was 10 days ago and despite chasing up several times, I have heard nothing and received nothing. I am not happy. I can recommend the property but NOT Host and Stay.

Karen Carmichael

1 year ago

WHAT A FIND! This accommodation is exceptionally clean. Everything you could ever need is provided.

Diana

1 year ago

Another stunning property in Whitby and another lovely few days. Thank you to Host and Stay for the ease of booking and the prompt response to queries. You never fail to deliver a great service.

Lars Borgmark

1 year ago

Left the key to the woman who worked at the reception when we checked out. After a few days, an invoice arrives that we did not hand in the key..... Even after I pointed out that they actually received the key, they insist on getting paid. Don't book here, you never know what they will come up with..

Sarah Atkin

1 year ago

This is a lovely house, close to Barnard Castle town centre but in a very quiet location. Beautifully decorated and equipped. Comfortable beds. Free WiFi. Looking out onto the River Tees with a delightful balcony from which to enjoy the view.

John Pendlebury

1 year ago

The place itself was well appointed, but the key issues we had were as follows:- 1. The place was advertized as having a washer and drier when we booked, which we needed. There was not a washer and drier in the appartment, or anywhere else in the building, meaning we had the inconveience of having to go and find a place ourselves. We would have never booked if we had known this. We expected some form of compensation for this but non has been forthcoming 2 Our stay was for 5 days, and we where left 1 toilet roll only 3 The dishwasher was very compact so plates and cutlery for breakfast and evening meal filled it. We were left 2 dishwasher tablets only, we had to buy more 4 Also minimal washing up liquid, we had to buy more 5 At all other Airbnb's we've stayed at ample coffee and tea has been supplied, here there was only enough for 4 cups, again we had to buy more We did enquire to the owner regarding the washer and drier after we arrived and he replied " have you checked the kitchen and utility room?" Firstly I felt this was an insult to our intelligence, and secondly it indicated he has never set foot in the property. All in all very disappointed in the false advertizing, poor provisions supplied and then the response we got back from the owner. John & Jill

Julia Baron

1 year ago

I have no issue with the apartment we stayed at in Corbridge, which was very nice. However the rental company should be avoided! At the last minute they tell you that you either have to pay £30 insurance or lodge a £300 damge deposit with them that they will return within 30 days but they charge £10 admin fee! Given the problems I had already had paying them, I decided to suck up the £30 charge because I could only imagine how difficult it would be to get my £300 back. We had several complaints during our stay - the apartment had half a toilet roll (between 4 adults for three nights), a tiny bit of washing up liquid and one tea towel, one hand towel between four .... It took ages to get any response (and several nudges) and I was told that "We provide enough to get you started. We do not provide extras" - really?? Not the standard of basic I would expect from a luxury let. Finally, I booked through a cashback site and should have been given £45 back through that - of course that didn't happen and I have been told that my claim can't be paid because they have changed the network they use for tracking cashback. What a surprise! A money grabbing company - there are better out there, look elsewhere!!

Chris Sanchez

1 year ago

Best place to stay in Newcastle area, clean, well maintained and complete with everything you need for the whole family, parking for 3+ cars. Big garden, spacious rooms. Highly recommended! *****10 stars! Easy

Dawn Parkinson

1 year ago

Loved the Peacock vibe and each room was magnificent. It was like a Tardis. Very clean and well equipped. Stones throw from Metro station, market, town centre and local park. We loved our stay here and hope we can return Date of experience: 31 August

Nigel Hulme-cooper

1 year ago

The forest green Lodge was a fantastic place to stay right in town centre of alnwick, castle 2 minutes walk shops and bars 5 minutes or less. The forest green Lodge was one of the best places I've stayed very clean had everything you needed, I would definitely recommend any one to stay there, host and stay very professional to deal with, meet the cleaners when I arrived and they gave me a few tips and some great advice hats off to them for how they keep everything so clean, we loved our stay and would use host and stay again, fantastic job to all staff who work there you should be proud 👏

Dawn Parkinson

1 year ago

Loved the Peacock vibe and each room was magnificent. It was like a Tardis. Very clean and well equipped. Stones throw from Metro station, market, town centre and local park. We loved our stay here and hope we can return Date of experience: 31 August

Julia Baron

1 year ago

I have no issue with the apartment we stayed at in Corbridge, which was very nice. However the rental company should be avoided! At the last minute they tell you that you either have to pay £30 insurance or lodge a £300 damge deposit with them that they will return within 30 days but they charge £10 admin fee! Given the problems I had already had paying them, I decided to suck up the £30 charge because I could only imagine how difficult it would be to get my £300 back. We had several complaints during our stay - the apartment had half a toilet roll (between 4 adults for three nights), a tiny bit of washing up liquid and one tea towel, one hand towel between four .... It took ages to get any response (and several nudges) and I was told that "We provide enough to get you started. We do not provide extras" - really?? Not the standard of basic I would expect from a luxury let. Finally, I booked through a cashback site and should have been given £45 back through that - of course that didn't happen and I have been told that my claim can't be paid because they have changed the network they use for tracking cashback. What a surprise! A money grabbing company - there are better out there, look elsewhere!!

Kelly Hunter

1 year ago

Lovely apartment, clean and nicely decorated. Great location as close to all shops and night life! Would definitely stay here again!

Rhiannon Thomas

1 year ago

Amazing property, lovely stay! We would highly recommend to anyone! The property was clean and tidy and we had some really love complimentary items! 5 star experience for sure and such a great location for Port lymphe Reserve

Maxine Dermott

1 year ago

Beautiful apartment,very clean and in a perfect location with a sea view.Plenty of parking.We would definitely stay here again and definitely recommend it.