Jason Wedlake

1 year ago

Stayed in Whitby and the house was beautiful, great location, and all round quite happy with the booking process, the communication and the whole stay. The oven didn't work, which wasn't ideal, but it really did feel like a home away from home?

Sophia Ellis

1 year ago

We had a lovely stay at the old bakehouse in Whitby. The location was perfect and the house was clean and tidy. Would recommend to anyone having a short stay in the beautiful seaside town

Andrew Grierson

1 year ago

A lovely property to stay at. Very clean. Quiet area. Great location. Good for parking the car at the prowprty and walking into Holmfirth

Vince Hughes

1 year ago

Lovely little old fashioned lodge for self-catering tucked away behind thick gardens abutted to a lovely old building on the outskirts of Alnwick. Its self-catering and had everything we needed, including good TV choice for the evenings and a strong wi-fi (in the lounge but not in kitchen). We just felt so at ease and relaxed in the evenings there. It may not be for everybody, say for example, those that like things to look modern. But for us with an eye to more homely back-in-the-day vibe, it was great. And that's not to say its in some way less-appointed. It was all there. Modern TV, Wi-fi, ovens, fridge-freezer, microwave, toaster, proper dining table etc etc. They had even provided a full bottle of milk, condiments, biscuits and beverages as well as fresh flowers in the lounge. If I had one quibble, and I hate to even point it out due to our complete enjoyment of the place, and that would be that the bed mattress was a bit too soft and 'sinky' for us. That said, I understand that bed preferences are varied amongst us all and others may prefer it that way. So much did we enjoy ourselves we are already planning another trip there with new places to visit using the lodge as our base.

Alan Bolton

1 year ago

The fist thing I want to say how disappointed we were that we had to pay a £500 deposit one week before our booking and won’t get it back for up to two weeks after our booking and then pay a £15 transaction fee. We won’t be using Hidden Gem again. The house it self was ok. There was plenty of room for four couples. The roof in the kitchen leaked which we reported. The biggest problem was the noise. The floorboards had all been sanded and left which meant you could hear everything throughout the house. Underlay and carpeting would have certainly helped. The house was very well located near the beach and 5 mins from the train and bus station.

Mark Lolley

1 year ago

Great apartment. Location so convenient and the place very well equiped. Would happily stay here again. A proper home from home. Check in and check out also easy quick and simple.

Jade Evans

1 year ago

The apartment I stayed in York was lovely, in a great location and exactly what I needed. I happily would have given a 5 star review if it wasn’t for the unjustifiable and, in my opinion, un-transparent deposit fees. I booked via air bnb and saw a mention of a ‘fee’ but expected this to be nominal - I.e. a couple of £ to cover an insurance policy for my time of stay. Ohhh no, after booking the non-refundable room I was told I either had to pay a £25 (which I never got back) or £250 (which I would get back in up to 4 weeks time minus a ‘£10 admin fee’). This is an absolute joke. The £25 is not a nominal amount for anyone in this tough economic climate so I opted for the latter. Putting me out of pocket for £250 (which was more than I paid for air bnb!!). And I will only get it back in 4 weeks (meaning you’ll keep my money and earn interest on it in your bank account) and then charge me a tenner for the privilege!! It’s an absolute joke. I’ve used so many airbnbs and other accommodation providers and never had to do such a thing. So all of the others seem to have found a way around accidental breakages/ damages without imposing unfair and expensive fees on their customers. And not only this, but you didn’t disclose the amounts until after I booked- which is misleading and under-handed. Then when I called to complain the agent couldn’t give a monkeys and just told me “it is what it is”. Fabulous service as expected! So there we are, rant over. In summary- great apartment just such a shame about the way the company treats people happy to pay for a lovely getaway but not extortionate and unfair fees which only line the bottom of their own balance sheets. Bye 👋

Mark Baker

1 year ago

The Teahouse Alnwick Northumberland Nice apartment, but spoiled by a couple of things. Firstly you are bombarded with emails and when they appear on my phone they seem to be the same, because each one is in a chain, it took me a while to realise you have to keep Scrolling down to the bottom of the email to read the new piece of information! Not good. Second your surprise additional charge for potential property damage! Either a non refundable £25 or some extortion racket where I give you £250 and may eventually get it back but you still charge me £10 “admin” not nice . Next the apartment we had was on the first floor, as I said, smart, well laid out and comfortable but the apartment above us has no real sound proofing as it is in an old house. The noise from the occupants was really loud, every footfall and closing of doors really carried. Basically if they were up and awake, so were we!! And when they used the washing machine the whole apartment vibrated. We left after 2 nights to go home and get some sleep.

James Oliver

1 year ago

Stayed two nights for our niece's wedding.The cottage is beautiful no expense has been spared.we loved it would definitely stay hear again.

charlotte stewart

1 year ago

Really clean,fabulous location a minute walk to the promenade,quiet area even at night time. Highly recommend would stay again

Guy Deakin

1 year ago

This beautiful apartment is situated in an ideal location to explore the nearby coastline. It is excellently appointed with all you could need for a great break. A bonus in Whitby is the adjacent free parking. It has a large enclosed grassed area which is ideal if you are taking a pooch.

Justine Elliott

1 year ago

Iris Cottage is beautifully presented and in an ideal location for exploring the North Yorkshire Moors. It had just about everything we needed (although a bread knife would have come in handy 😉). Highly recommended 👌

Shirley Barker

1 year ago

Great property really convenient location. Shame about Host & Stay's policy of charging me £10 of the £250 I had to deposit for damage indemenity cove, something I have never been charged in the sixty years i've done self catering. I will not be using them again :(

James Kitchingman

1 year ago

Difficult to find but when found very sweet and quaint. Check in at 4pm and check out at 10am a bit disappointing as felt check in was too late. Property clean, essentials catered for and comfortable.

Dave B

1 year ago

The property was clean and comfortable. Everything we needed was there. The heating system was so easy to operate . I was impressed. Everything was excellent but for one thing. The car parking is difficult. Whenever I moved I would have to drive around to find a space. To be fair I got used to it after the first day. I would be happy to recommend Normandy Terrace Whitby to anyone wanting to stay there. All in all we enjoyed ourselves and the beach was only a four minute walk away. Will go back next year. Dave b

Jim Bruce-Ball

1 year ago

Had a great stay - and really comfy beds!

Adams & Rose

1 year ago

Such a terrible experience with Host & Stay in Whitby. Broken bed, filthy exterior and interior and smelly drains. Host & Stay are not transparent with their costs. You are forced to pay a £60 cleaning cost, you should expect a certain standard. We left this place early and found a beautiful property for our final night, our friends who we visited in Whitby were horrified when we invited them in. This company unfortunately makes Whitby and Airbnb look bad in all of this. By far our worst travelling experience in 30 years worldwide. My advice…Stay away from Host & Stay.

Mike Gill

1 year ago

Staying at Captains Retreat Whitby. Arrived Friday 5 days ago for a week's stay. Host & Stay manage the property. On arrival no Internet or TV (Smart TV). This has still not been fixed or an alternative provision made. Host & Stay did not even contact owner for 3-4 days. Kept promising it would be fixed or someone would visit but no action. All lies. Turns out Internet has been disconnected presumably for non payment. Promised reconnection Monday now Wedneday evening no change. Other problems stained smelly carpets (need proper clean), table legs broken so wobbling all the time, chair leg loose, smelly toilet downstairs. So AVOID Host & Stay (poor or no service), and Don't stay at Captains Retreat (accommodation not fit for purpose).

Tracy

1 year ago

Fantastic property, clean , beautifully furnished, with a secure outside space for the dogs and a short walk to the high street and beautiful beaches. We were blessed with amazing weather which made our stay just perfect. Hope to visit again soon.

Eek McCann

1 year ago

Central, clean and quiet, with all amenities at your service. We absolutely loved the apartment and its proximity to the best sights, food and bars of Liverpool. Cannot wait to come back!