Joel Byfield

1 year ago

The worst company ever avoid, never use them again I had lost the keys for the apartment as we were packing up (so the keys were definitely in the apartment somewhere) today I get charged £140 to my bank card without any contact or authorisation, Will be contacting my bank as this must be illegal! This has now caused a lot of issues for paying my other bills

lionfish

1 year ago

I wouldn't use them again. As a customer I was over communicated at to the point it's driven me to write this review when normally I d stick to my "if I haven't got anything nice to say, don't say anything" policy. They take a huge security deposit. Equal or more than the cost to stay. They also don't return it for a substantial, I would say entirely disproportionate and unreasonable amount of time. Everything feels very onerous, commercial and just maeh. The whole experience is a bit like the relationship you d have with a debt collector. You will be hounded for deposits and reviews. It's so low trust and leaves you feeling yucky and like a cash pig. I don't know how they've messed it up so badly, feels like a property management company and behaves like one. My honest review would be to avoid and help protest this sub par, profiteering nonsense by not spending your money here. It's the worst case example of Airbnb.

Kerry Carlton-Senior

1 year ago

Firstly the company helped themselves to a £10 charge from my bank account, to verify me- after the reservation had been taken and then demanded a £250 deposit. We arrived to a property that was covered in mould, no hot water, cooker not working and was absolutely filthy. We informed them and they simply offered to come and clean the next day! We was only staying 2 days so on day 2, after my husband and son had breathing difficulties through the night due to the damp, we decided to check out and leave. We sent an official complaint and evidencial photos. We have received no response, no refund of any sort, no apology and they have still got our deposit!!! I ahve emailed, messaged and rung but theyignore you and say they are investigating!! disgusting sevrice never- again I am not reporting them and claiming my money back through my bank

Deborah Stephenson

1 year ago

The apartment was clean, tidy, warm and spacious. If I was to suggest anything it would be wooden flooring for ease of dealing with wet wellies, coats, towels and doggie paws. There is a pub/nightclub downstairs and unfortunately you can hear the echos of music until around 0130 am.

Erica Ngugi

1 year ago

Unfortunately we are very disappointed with our stay the apartment it was damp and full of mould!!!!! we have put in an complaint with the hosts and Airbnb are aware and agree it’s not acceptable! very disappointed I don’t even feel one star is right for an apartment with made my husbands asthma flare up!

Angélique Macrez

1 year ago

Great place to be for a long weekend in Liverpool. Accommodation is beautifully decorated and was spotless when we arrived. Fabulous location. Team is friendly and responsive. Definitely good value for money. Liverpool is a beautiful city and we really enjoyed the Beatles experience.

Mr mason

1 year ago

If I could out minus numbers, I would. We booked this accommodation around a month before a family stay, 7 adults and 3 children. We made this booking through booking.com- based on those numbers. We were aware of the bedroom set up, which caused us no issue, indeed we bought 3 blow up children's air beds, in order that we all be comfortable. We received through email confirmation, under the tegns and conditions stating that 15 was the max number. Long story short, fast forwards 4 weeks, the day before we were due to travel, with family members having just touched down from USA, we received an email asking for confirmation if the numbers. We replied with the afore mentioned & received a response of words to the effect of, "great, we look forwards to you arriving". Later in the evening wewere enjoying a family gathering when we received through an e ail, stating that they could not accommodate us due to insurance reasons. An hour or two later, following back and forth dialogue, we received through confirmation that the property had cancelled our stay. This was at around 2300 hours if the night before we were to travel. Seemingly this was the last task if Matthew, who subsequently sloped off home for the night, never to be heard from again. We are now 10 days after our booking was cancelled, with no refund yet arriving ba k with us. Upon contacting them today, I was told that our security deposit was only out to finance for release yesterday, so we will look forward to an equally long wait for that. Terrible firm to deal with. Where you cancel, you should have an obligation to refund immediately. But for another family member offering to pay in their card for an alternate accommodation,we would have been stuck. You left us with little choice & no timeline to rearrange a stay. We had to take an 'itll do,' property with another orividez which proved to be equally as disappointing as your service levels. I invite you to contact us directly to speak to us regarding expediting the refunds through, along with suitable compensation offers for your sham of a service.

Niamh Whalley

1 year ago

Very lovely house! The hosts were helpful and provided a clean and well equipped airbnb. Super close to the city centre (only a 5 min walk!) which was great! Would definitely stay again!

Kasia B

1 year ago

The accommodation exceeded our expectations. It was clean, prepared on time, the location was spectacular. We absolutely loved our stay and the management company was easy to communicate with

Sinead Murray

1 year ago

Lovely little place :) beautifully decorated…fantastic location free parking! The only things to improve would be to have a tidy up/sort out of the cutlery/cups some were chipped/cracked and to put flowergate on the address or directions…

pam noyland

1 year ago

Great location, lovely apartment, very clean and a high standard. Could have done with a bit more cutlery and a bigger bed tho. Having said that, we will definitely be back.

Michelle Cooper

1 year ago

Very clean and ideal location for all the local amenities, plus the hot tub 👌 was brilliant, thanks 😊

Martin Sorrell

1 year ago

Stayed at a host & stay property in Whitby called Tites. Very comfortable place to stay with plenty of space and everything we needed for the weekend. Will definitely book with them again.

Angela Hollingum

1 year ago

We have just returned from a lovely stay at Low Waupley Farm, The Hayloft. The accommodation was very comfortable, clean and well equipped with a lovely welcome tray all ready for us on our arrival. It is very well set up for all the family, especially our 1yr old, just walking, granddaughter. The location is excellent for Saltburn, the north Yorkshire coast and Moors and for beautiful views, walks and wildlife. We were watching Owls from the hot tub! The resident owners and Host and Stay management were very helpful ensuring a wonderful break.

Sarah Redman

1 year ago

Fabulous cottage in Saltburn; the photos don’t do it justice actually. We loved our stay here, it’s got everything you need and really homely. Lots of lovely touches like books and pictures plus a well equipped kitchen. We felt instantly at home.

Hannah Phillis

1 year ago

We had booked 2 apartments for a family wedding in saltburn. Althought the apartments were great, the service we received was shocking. One apartment was cancelled by the company when the host, had decided 6 months into the booking that they were no longer taking guests. Host and Stay didn't book another apartment, we were passed from pillar to post. Wasn't until we queried that we had no booking confirmation regarding keys etc a week before the wedding that they had only one apartment for us with 2 beds(we had 10 adults), we had to book another one and pay again, even though it wasn't confirmed if we had our money back from the first one. On route to the new booking we got a call from the rest of the party that it hadn't even been cleaned, dirty linen and bottles everywhere -no apologies throughout. It was lucky that the nice apartments made up for it.

Liam Garvey

1 year ago

Great location 5 mins walk to beach and harbour. House was fantastic for family of 5. Couldn’t recommend highly enough. Online guide book and copy in house really useful and we took their tips and went to Magpie Cafe for fish and chips which was excellent and Pizza West which was best pizza we had.

Richard Bradford

1 year ago

The unit is nicely furnished and mostly very clean (some dishes being the notable exception). There were only a couple of downsides. The unit is advertised as having off-street parking, but the space is very small and extremely hard to get out of. The neighbor was nice enough to move her car the first morning so I could get out, but after that ended up needing to find street parking so I would not be stuck. The internet was not configured as was documented, so I had to contact the managing company to ask what to do. I left two messages and they never responded, but I did figure out a workaround with the Wi-Fi. One minor issue was that there’s no shelf in the shower, so nowhere to put soap or shampoo but the floor.

Sandra Checketts

1 year ago

We have just enjoyed a fabulous stay at the 'Vermont' house in Marske-by-the-Sea, the house has a modern feeling with all the facilities you would need. This was our first stay at this property having stayed at 'The Tardis' last year, and can honestly say they are both a delight with a lovely garden for our dog to relax in. This time around, we met the owner Mark, who was a lovely chap with plenty of advice on places to visit. The beach is a short walk from the property which is glorious and dog friendly all year round. The local shops have all that you could need for food shopping, takeaways and general shopping too. Whilst there are a host of places to visit, including Redcar, Staithes and Whitby. I would definitely recommend and would also visit again.

Kerri Robinson

1 year ago

On the whole Host & Stay were incredibly efficient being in regular contact. I love the link you get sent that has all the property details regards entry, exit, local transport etc all within one easy web page, very helpful. My only negative is the insurance waiver. Being faced with either paying a one time non refundable £25 or a £250 security deposit with non refundable £10 transaction fee was not a welcome addition. I would have rather the £25 had been added to the booking at the time of receiving the quote as opposed to it being an unwelcome added extra which I wasn't keen to pay.